End User Computing Manager

Mission Technologies, a division of HII

. Provide strategic and operational leadership for all end-user devices .

Posted 10/9/2026full-timeSpringfield • Virginia • United StatesSeniorLead💰 $95,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic and operational leadership in managing end-user devices, ensuring endpoint security, performance, and lifecycle management. Proven ability to lead and develop high-performing IT teams while enhancing service delivery and compliance across a global enterprise.

Highest-signal resume keywords

Endpoint Security ManagementEnterprise IT Systems AdministrationTeam Leadership and DevelopmentServiceNow IT Service ManagementIncident Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enterprise IT Systems AdministrationEndpoint Security ManagementTroubleshootingDevice ManagementIncident ManagementProblem ManagementRequest ManagementKnowledge ManagementPerformance ManagementLifecycle Management

Soft Skills

MentorshipCoachingCustomer FocusAccountabilityInnovation

Tools & Technologies

ServiceNowCMDBITAMHAMSAM

Certifications & Qualifications

Bachelor's DegreeTS/SCI ClearanceAbility to Obtain Poly

Industry Keywords

Endpoint ServicesGlobal EnterpriseIT OperationsCybersecurityGeographically Distributed IT Team

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNowTypeScript

About the role

Key responsibilities & impact

Provide strategic and operational leadership for all end-user devices
Ensure endpoint security, performance, and lifecycle management
Drive proactive improvements to endpoint services, reliability, and user experience
Lead a team of approximately ten desktop administrators
Oversee daily support operations and timely, professional handling of incidents, requests, and escalations
Translate organizational needs into effective support practices
Guide delivery of technical assistance, troubleshooting, patching, and device management across a global enterprise
Anticipate evolving business and technology needs
Identify opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility
Collaborate with IT Operations, cybersecurity, and engineering teams to align with enterprise architecture and security requirements
Build and develop a high-performing team through mentorship, coaching, and performance management
Promote accountability, innovation, and customer focus

Requirements

What you’ll need

Bachelor's Degree in related field
7+ years of progressive hands-on experience administering and troubleshooting Enterprise IT systems, tools, and services
3+ years leading and managing Enterprise IT teams
Experience leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
Experience developing, managing, and documenting service-oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management
TS/SCI clearance required
Ability to obtain Poly
Preferred: Experience with ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
Preferred: Leading and managing tasks and personnel across a geographically distributed workforce
Preferred: Working with/across multi-disciplinary teams and operational managers to resolve outages and improve service delivery

Benefits

Comp & perks

Best-in-class medical, dental and vision plan choices
Wellness resources
Employee assistance programs
Savings Plan Options (401(k))
Financial planning tools
Life insurance
Employee discounts
Paid holidays and paid time off
Tuition reimbursement
Early childhood and post-secondary education scholarships
Supportive and welcoming environment
Educational and training programs for continual career growth
Bonus/other non-recurrent compensation is occasionally offered for qualified positions, if applicable