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End User Computing Manager
Mission Technologies, a division of HII. Provide strategic and operational leadership for all end-user devices .
Posted 10/13/2026full-timeSpringfield • Virginia • United StatesSeniorLead💰 $95,000 - $138,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading and managing Enterprise IT teams, with a strong focus on endpoint security, compliance, and operational excellence. Proven ability to enhance service delivery through effective incident management and collaboration with multidisciplinary teams.
Highest-signal resume keywords
Endpoint Security ManagementTeam LeadershipIncident ManagementServiceNow ITSMTS/SCI Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise IT Systems AdministrationTroubleshootingDevice ManagementPerformance ManagementProcess OptimizationPatchingCompliance ManagementSoftware DeliveryTechnical AssistanceLifecycle Management
Soft Skills
MentorshipCoachingCustomer FocusAccountabilityInnovation
Tools & Technologies
ServiceNowCMDBITAMHAMSAM
Certifications & Qualifications
TS/SCI ClearanceAbility to Obtain Poly
Industry Keywords
Incident ManagementProblem ManagementRequest ManagementKnowledge ManagementGeographically Distributed IT Team
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNowTypeScript
About the role
Key responsibilities & impact- Provide strategic and operational leadership for all end-user devices
- Ensure endpoint security, performance, compliance, visibility, and lifecycle management
- Lead a team of about ten desktop administrators
- Oversee daily support operations and timely, professional handling of incidents, requests, and escalations
- Translate organizational needs into effective support practices
- Guide delivery of technical assistance, troubleshooting, patching, and device management across a global enterprise
- Identify opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility
- Collaborate with IT Operations, cybersecurity, and engineering teams to align with enterprise architecture and security requirements
- Build and develop a high-performing team through mentorship, coaching, and performance management
- Promote accountability, innovation, and customer focus to support current operations and future growth
Requirements
What you’ll need- 7+ years of progressive hands-on experience administering and troubleshooting Enterprise IT systems, tools, and services
- 3+ years leading and managing Enterprise IT teams
- Experience leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
- Experience developing, managing, and documenting service-oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management
- TS/SCI clearance required
- Ability to obtain Poly
- Network Communications 2: High School Diploma or equivalent and 7 years relevant experience
- Network Communications 3: 7 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 9 years relevant experience
- Desired experience with ServiceNow IT service management modules and asset management modules (CMDB, ITAM, HAM, SAM)
- Experience leading and managing tasks and personnel across geographically distributed workforce
- Experience working with/across multidisciplinary teams and operational managers to resolve outages and improve service delivery
Benefits
Comp & perks- Best-in-class medical, dental and vision plan choices
- Wellness resources
- Employee assistance programs
- Savings Plan Options (401(k))
- Financial planning tools
- Life insurance
- Employee discounts
- Paid holidays
- Paid time off
- Tuition reimbursement
- Early childhood and post-secondary education scholarships
- Bonus/other non-recurrent compensation may occasionally be offered for qualified positions
- Valuable educational and training programs for continual career growth