ServiceNow Technical Business Analyst

Mission Technologies, a division of HII

. Lead solution design and requirement decomposition .

Posted 10/16/2026full-timeSpringfield • Virginia • United StatesMid-LevelSenior💰 $90,418 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform configuration, optimization, and ITSM operations, with a strong ability to translate business needs into technical solutions. Proficient in facilitating stakeholder sessions, managing workflows, and ensuring compliance with governance standards.

Highest-signal resume keywords

ServiceNow Implementation SupportBusiness Requirements TranslationAgile/Scrum MethodologiesUser Acceptance Testing (UAT)CMDB/CSDM Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationWorkflow DesignData MappingUser Story DocumentationAcceptance Criteria Development

Soft Skills

Stakeholder FacilitationProblem-SolvingCollaboration

Tools & Technologies

ServiceNowAgile Tools

Certifications & Qualifications

Security+ CertificationServiceNow Certified Implementation Specialist – ITSMITIL FoundationCertified Scrum MasterServiceNow Certified System Administrator

Industry Keywords

ITSM OperationsPlatform GovernanceFederal EnvironmentsBacklog ManagementIncident Management

Tech Stack

Tools & technologies

ITSMServiceNowTypeScript

About the role

Key responsibilities & impact

Lead solution design and requirement decomposition
Translate mission and business needs into technically sound ServiceNow designs, including data models, workflows, and integrations
Facilitate deep-dive working sessions with stakeholders and engineers
Define processes, validate assumptions, and align on scalable platform solutions
Produce user stories, acceptance criteria, data mappings, and workflow diagrams ready for development
Drive OOTB-first design decisions and evaluate configuration versus customization tradeoffs
Partner with developers and architects to refine the backlog and resolve technical ambiguities
Ensure alignment with CMDB/CSDM, security, and governance platform standards
Support testing and validation efforts
Ensure solutions meet functional, technical, and data integrity requirements
Configure, support, and optimize the ServiceNow platform
Manage workflow design and perform system administration, including UI policies and business rules
Support ITSM operations
Bridge business needs and IT capabilities

Requirements

What you’ll need

Level 3: 6 years relevant experience with a Bachelor’s degree in a related field; 4 years relevant experience with a Master’s degree in a related field; or High School Diploma or equivalent and 10 years relevant experience
Level 4: 10 years relevant experience with a Bachelor’s degree in a related field; 8 years relevant experience with a Master’s degree in a related field; or High School Diploma or equivalent and 14 years relevant experience
5+ years as a Business Analyst
At least 3 years supporting ServiceNow implementations
Experience translating business requirements into technical stories and acceptance criteria
Experience facilitating requirements gathering sessions with stakeholders
Experience documenting user stories, functional requirements, process flows, and acceptance criteria
Experience working on/with Agile/Scrum delivery teams
Security+ certification to be obtained within 3 months of hire
TS/SCI clearance required at time of hire
Ability to obtain Poly
Desired: ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master, and ServiceNow Certified System Administrator (CSA)
Desired experience supporting ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT), release validation, and CMDB, Incident, Change, and Request Management processes

Benefits

Comp & perks

Best-in-class medical, dental, and vision plan choices
Wellness resources
Employee assistance programs
Savings Plan Options (401(k))
Financial planning tools
Life insurance
Employee discounts
Paid holidays
Paid time off
Tuition reimbursement
Early childhood education scholarships
Post-secondary education scholarships
Bonus/other non-recurrent compensation occasionally offered for qualified positions
Educational and training programs for continual career growth