Operations & IT Director

Missionwell

. Serve as a strategic partner to the President .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and business acumen with expertise in project management, operational efficiency, and technology coordination. Proven ability to lead systems implementations, manage vendor relationships, and optimize business processes for improved performance.

Highest-signal resume keywords

Project ManagementOperational EfficiencyTechnology CoordinationData GovernanceAI Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsProcess ImprovementSystems ImplementationData HandlingWorkflow AutomationMicrosoft 365 AdministrationVendor ManagementCybersecurityTimekeepingReporting

Soft Skills

Analytical SkillsCollaborationCommunicationJudgmentAdaptability

Tools & Technologies

HubSpotProject Management SaaSAutomation ToolsIT Governance ToolsShared Mailboxes

Certifications & Qualifications

PMPLean Six SigmaITILChange ManagementCybersecurity Certification

Industry Keywords

Professional ServicesBusiness ContinuityData SecurityOperational PerformanceClient Onboarding

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Serve as a strategic partner to the President
Improve cross-functional efficiency and optimize technology and operating systems
Turn operational data into actionable leadership reporting
Establish and maintain operational data governance, reporting, and analytics
Produce standardized monthly corporate reporting on pricing, staffing, capacity, operational performance, and efficiency goals
Lead annual planning processes and reporting for budgets and customer service surveys
Own and improve the end-to-end business development process from proposal development through contracting, invoicing setup, and handoff to service teams
Manage and optimize HubSpot pipeline activity, proposal status, contracting, invoicing, setup, and SLAs
Maintain operational contract records, renewal dates, and transitions to service teams
Lead back-end client onboarding and offboarding, including folder access, shared mailboxes, and technology stack setup
Streamline and facilitate monthly invoicing processes
Create and lead annual technology work plans
Lead cross-functional process and technology improvements targeting at least 30% team-efficiency improvement within 12 months
Study employee interactions with HubSpot, project management SaaS, timekeeping, and Microsoft 365 systems
Design and implement automation projects with vendors or internal teams
Lead pilots, implementation, documentation, shared resources, and transition to ongoing owners
Serve as first point of contact for AI tools and engines and coordinate troubleshooting and vendor maintenance
Manage internal IT structure, systems administration, user access, onboarding/offboarding, permissions, and data security
Manage hardware and communications systems, inventory, servicing, device lifecycle, purchasing, computer setup, and remote phone-system administration
Manage technology vendors, including billing, contracts, implementation, and optimization
Administer systems, user access, folder permissions, and information-management standards
Lead recurring cleanup and governance of shared files and server environments
Audit IT and operations against policies and controls and track corrective actions
Maintain project action items and status updates, complete timekeeping, attend meetings, maintain confidentiality, and perform assigned accounting and finance duties

Requirements

What you’ll need

Strong analytical and business acumen
Excellent project management, organization, collaboration, communication, and follow-through skills
Judgment, discretion, and adaptability to balance hands-on work with strategic priorities
Demonstrated success evaluating and leading systems implementations, vendor-supported projects, and organizational change from planning through adoption
Experience coordinating AI, automation, or technology-enabled improvements
Practical knowledge of IT governance, cybersecurity, access management, data handling, vendor oversight, and business continuity
Bachelor's degree
Five or more years of progressively responsible experience in business operations, technology coordination, project management, process improvement, or related field
Preferably experience in a small or mid-sized professional-services organization
Experience coordinating Microsoft 365 administration or governance, permissions, SaaS applications, dashboards, workflow automation, and external technology support
PMP, Lean Six Sigma, ITIL, change management, cybersecurity, or AI certification or comparable training is helpful but not required
Accurate project action items and status updates in project management tools
Accurate and timely timekeeping
Strict confidentiality
Ability to read, write, communicate effectively, and perform payroll-related mathematical calculations
Ability to work extended periods at a computer
Ability to lift and carry up to 25 pounds occasionally
Dedicated workspace and reliable high-speed internet access

Benefits

Comp & perks

Fully remote position
Occasional travel may be required
Dedicated, distraction-free workspace for confidential conversations and payroll work
Reliable high-speed internet access and ability to work securely remotely