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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and relationship building, with a strong focus on delivering exceptional service and personalized style advice. Proficient in using digital tools to enhance the customer experience while maintaining a visually appealing and organized store environment.
Highest-signal resume keywords
Customer Relationship ManagementPersonalized Style AdviceDigital Tools ProficiencyVisual MerchandisingLuxury Retail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Natural CommunicatorWarm and EngagingProactive AttitudeTeam PlayerLove for Learning
Tools & Technologies
In-Store Technology
Industry Keywords
Luxury RetailFashionJewelleryCustomer ServiceOperational Standards
About the role
Key responsibilities & impact- Create a positive, upbeat environment that makes every customer feel at home
- Offer personalised style advice and share passion for Missoma products and brand story
- Deliver exceptional service from first interaction to final purchase
- Build lasting customer relationships, including follow-ups and tailored recommendations
- Become an expert in collections, materials, and care advice
- Support visual merchandising and ensure the store always looks its best
- Use in-store technology to enhance the customer experience
- Help maintain a clean, organised, and efficient store environment
- Follow host store policies, procedures, and operational standards
Requirements
What you’ll need- 1+ years’ experience in a fast-paced, customer-facing role (luxury retail is a plus)
- A natural communicator who’s warm, engaging, and proactive
- Passionate about fashion, jewellery, and helping people express themselves
- Comfortable using digital tools and tech to support the customer journey
- A team player with a “can-do” attitude and a love for learning
- Someone who’s excited to grow with a brand that’s constantly evolving
Benefits
Comp & perks- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
