Customer Success

Mistral AI

. Manage a portfolio of enterprise customers to maximize the value of Mistral’s full-stack AI solutions .

Posted 9/21/2026full-timeAmsterdam • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, focusing on adoption, satisfaction, and retention while leveraging AI solutions to drive business outcomes. Possesses strong communication skills to engage with technical and executive audiences effectively.

Highest-signal resume keywords

Customer Success ManagementEnterprise Relationship ManagementTechnical Product EngagementAI/ML FamiliarityBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingCustomer Health Metrics MonitoringKPI DevelopmentTechnical Requirements UnderstandingCustomer Training Development

Soft Skills

Strong Communication SkillsPresentation SkillsCollaborative ApproachCustomer-Centric MindsetOrganizational Skills

Tools & Technologies

SaaS SolutionsAI SolutionsCustomer Success Platforms

Industry Keywords

Enterprise CustomersUpsell OpportunitiesCross-Sell OpportunitiesCustomer EngagementBusiness Reviews

About the role

Key responsibilities & impact

Manage a portfolio of enterprise customers to maximize the value of Mistral’s full-stack AI solutions
Build trusted relationships with key stakeholders and tailor solutions to business objectives
Lead customer onboarding, adoption, and ongoing engagement
Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn
Collaborate with Sales on upsell and cross-sell opportunities
Partner with Product and Engineering to gather customer feedback and influence the product roadmap
Develop and deliver customer training, enablement programs, and best practices
Conduct regular business reviews (QBRs)
Advise customers on leveraging Mistral’s AI solutions to achieve business outcomes
Work with Support and Product teams to ensure seamless experiences from deployment to production
Create and execute customer success plans with KPIs, timelines, and measurable outcomes
Advocate for customer needs in product and strategic discussions
Share customer insights with Product, Sales, and Engineering teams
Clear deployment and adoption obstacles to accelerate time-to-value
Support renewals, contract negotiations, expansion discussions, and internal coordination

Requirements

What you’ll need

5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting
Experience ideally in a technical or SaaS environment
Proven ability to manage enterprise customer relationships, focusing on adoption, satisfaction, and retention
Experience working with technical products
Ability to engage confidently with Data, IT, and Engineering teams
Strong communication and presentation skills
Ability to tailor messaging for technical and executive audiences
Business acumen to identify upsell and expansion opportunities while ensuring customer success
Technical aptitude and ability to understand and discuss technical requirements
Familiarity with AI/ML concepts is a plus
Hands-on, customer-centric, collaborative, and organized approach
Passion for solving complex challenges

Benefits

Comp & perks

Healthcare coverage
Parental leave
Retirement plans
Relocation support
Wellness programs
Meal allowances
Transportation allowances
Other location-specific perks