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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Managed Services teams while ensuring the execution of Mitel and third-party solutions. Proficient in ITIL practices and knowledgeable about voice, data, VoIP, and call center solutions, with strong intercultural communication skills in German and English.
Highest-signal resume keywords
Managed Services LeadershipITIL PracticesVoice, Data, VoIP SolutionsCustomer Industry KnowledgeGerman and English Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITIL PracticesVoice SolutionsData SolutionsVoIP SolutionsCall Center Solutions
Soft Skills
Team LeadershipMotivationCultural AwarenessIntercultural Communication
Tools & Technologies
Mitel Solutions3rd Party Solutions
Industry Keywords
Managed ServicesOperational ProcessesOnboarding Projects
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Responsible for leading and managing Managed Services team, supporting Mitel and 3rd Party solutions and services
- First escalation line for customers and management
- Lead, motivate, and develop the Managed Services team
- Monitor and continuously improve operational processes and procedures
- Assure agreed services execution and proactively point out possible trends
- Review and assist onboarding projects in Managed Services
Requirements
What you’ll need- Knowledge of ITIL practices and Mitel internal processes
- Knowledge of customer industry, business issues and Mitel portfolio
- Experience supporting voice, data, VoiP, and call center solutions
- Cultural awareness and intercultural experiences
- German and English Language
Benefits
Comp & perks- Professional Growth in a Global Company
- Individual Career Path
- Knowledge Sharing Programs and Trainings
- Mentor Support
- Flexible Working Hours
- Home Office
- 26 Paid Vacation Days
- 5 Wellness Fridays Vacation
- Medical Care including Dental Care, Glasses, etc.
- Referral Bonus
- Food Vouchers
- Multisport Card
- Store Discounts
- Team Buildings and Company Events
- Lounge and Game Areas
- Metro Station next to the Office