Senior Strategic Program Manager

Mitel

. Lead and manage complex cross-functional programs aligned with Mitel’s goals, processes, strategic priorities, and governance expectations .

Posted 11/9/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex cross-functional programs, utilizing Agile, Waterfall, and Lean methodologies to drive strategic initiatives and deliver measurable business results. Proficient in stakeholder management and communication, with a strong focus on program governance and risk management.

Highest-signal resume keywords

Program Management ExperienceAgile MethodologiesStakeholder ManagementMicrosoft SharePoint ProficiencyProject Management Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAgileWaterfallLeanScrumKanbanDependency MappingRisk ManagementOutcome DefinitionIntegrated Milestone Planning

Soft Skills

Strong Communication SkillsInterpersonal SkillsNegotiation SkillsConflict Resolution SkillsSelf-Motivated

Tools & Technologies

Microsoft SharePointJiraSmartsheetConfluenceMicrosoft TeamsPower BIPowerPoint

Certifications & Qualifications

SPCPMPPgMPSix SigmaLeanMBA Project ManagementSAFe Agile

Industry Keywords

TelecomVoIPInfrastructureSoftwareMigrationNetworkDatacenterHybridCloud-Based ProgramsPortfolio Planning

Tech Stack

Tools & technologies

CloudPMPVoIP

About the role

Key responsibilities & impact

Lead and manage complex cross-functional programs aligned with Mitel’s goals, processes, strategic priorities, and governance expectations
Own and drive strategic imperative initiatives from outcome definition and objective alignment through execution and delivery of measurable business results
Drive alignment and accountability across Product, Engineering, Operations, and partner organizations
Establish success criteria, outcomes, objectives, integrated plans, milestones, dependencies, and delivery schedules
Identify, manage, and escalate risks, issues, dependencies, capacity constraints, and critical path items
Track technical and business issues, facilitate resolution, and coordinate decision-making
Manage multiple workstreams and program facets concurrently
Establish and manage program governance, operating rhythms, steering updates, decision logs, escalation paths, and executive review cadences
Implement change control, communications, adoption planning, and stakeholder engagement
Produce executive-ready status updates, dashboards, decision briefs, risk summaries, and recommended actions
Support organizational, process, and business improvement opportunities
Develop knowledge of Mitel products, systems, software, hardware, applications, customer priorities, and corporate strategic objectives

Requirements

What you’ll need

Degree in Project Management, Business or Business Communications, Engineering, a related technical field, or equivalent experience required
8+ years of program/project management experience preferred, including senior-level ownership of complex, cross-functional product and engineering initiatives
Strong program management experience using Agile, Waterfall, Lean, Scrum, Kanban, and scaled planning approaches
Familiarity and experience with SAFe, portfolio planning, roadmap alignment, integrated milestone planning, dependency mapping, and trade-off management
Strong proficiency in Microsoft SharePoint required
Experience in infrastructure, software, migration, network, datacenter, premise, hybrid, or cloud-based programs in Telecom/VoIP or related technology environments
Proven stakeholder management skills across Product, Engineering, operational, non-technical, and senior/executive stakeholders
Strong written, verbal, and executive communication skills
Strong professional English communication skills required
Self-motivated, highly organized, outcome-oriented, and able to operate in ambiguous, fast-moving, highly visible environments
Excellent interpersonal, facilitation, negotiation, and conflict-resolution skills
Preferred experience with Jira, Smartsheet, Confluence, Microsoft Teams, Power BI, or similar tools
Strong PowerPoint skills
Project management certifications such as SPC, PMP, PgMP, Six Sigma, Lean, MBA Project Management, and/or SAFe Agile preferred

Benefits

Comp & perks

Equal opportunities employment practices
Inclusive working environment
Workforce diversity commitment