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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing on-site technical support and troubleshooting for voice and networking equipment, ensuring operational continuity and effective communication with stakeholders.
Highest-signal resume keywords
Technical SupportTroubleshootingNetworking PrinciplesCustomer ServiceVoice Equipment Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IPDHCPDNSOS 4000OSVPhysical CablingPatch PanelsNetwork Port Testing
Soft Skills
Good CommunicationCustomer Service SkillsAbility to Follow Instructions
Industry Keywords
Voice IssuesLANCablingConnectivityOperational Continuity
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Provide on-site technical support at customer FNDE in Brasilia city
- Perform routine maintenance on OS 4000, OSV, SBC, OSB, OSCC, XPR equipment and infrastructure
- Troubleshoot hardware and connectivity issues
- Ensure operational continuity of customer equipment and infrastructure
- Respond to and resolve voice issues, incidents and service requests involving Voice, LAN, cabling and connectivity
- Perform physical checks and basic troubleshooting of voice equipment
- Perform basic troubleshooting of voice connectivity and hardware issues
- Provide regular status updates to internal and client stakeholders
- Work with the FNDE customer and internal support teams to resolve technical problems efficiently and promptly
Requirements
What you’ll need- Basic understanding of TCP/IP, DHCP, DNS, and networking principles
- Knowledge in OS 4000, OSV and Branch
- Experience with physical cabling, patch panels, and network port testing
- Good communication and customer service skills
- Ability to follow instructions and document technical procedure
Benefits
Comp & perks- Inclusive working environment
- Workforce diversity commitment
