Customer Service Supervisor

Mitsubishi Motors North America, Inc.

. Provide day-to-day leadership, coaching, and support for the Customer Connections team .

Posted 10/19/2026full-timeFranklin • Tennessee • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to develop high-performing teams while effectively managing customer concerns and operational metrics. Proficient in analyzing feedback and implementing process improvements to enhance customer satisfaction and team performance.

Highest-signal resume keywords

Leadership ExperienceCustomer Service MetricsTraining DevelopmentComplex Issue ResolutionCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePerformance Data AnalysisCoachingMentoringProcess ImprovementOperational EfficiencyCustomer Experience Best PracticesOnboardingQuality MonitoringIssue Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship BuildingAdaptabilityTeam Environment Promotion

Tools & Technologies

Microsoft OfficeExcelPowerPointOutlookCustomer Relationship Management (CRM) SystemsContact Center Technologies

Industry Keywords

Customer AdvocacyDealership RelationsWarranty OperationsAutomotive IndustryManufacturing

About the role

Key responsibilities & impact

Provide day-to-day leadership, coaching, and support for the Customer Connections team
Lead, coach, and develop Customer Connections Coordinators
Monitor team performance and key operational metrics, providing coaching and feedback
Oversee resolution of complex customer concerns, dealership escalations, and warranty-related issues
Conduct performance reviews, quality monitoring, and regular one-on-one meetings
Partner with cross-functional departments to develop and deliver training opportunities
Analyze customer feedback and operational trends to identify process improvements
Support onboarding, training, and development activities
Assist with implementing new programs, systems, policies, and processes
Support departmental goals and continuous improvement initiatives
Promote a positive, inclusive, and high-performing team environment
Learn operations, processes, stakeholders, and performance objectives during the first 90 days
Build relationships with cross-functional teams and dealership partners
Lead onboarding, training, and development efforts during the first year
Implement improvements affecting customer satisfaction, quality, or operational efficiency

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant work experience
3+ years of experience in customer service, customer relations, contact center, dealership support, warranty operations, or a related customer-facing environment
1+ years of experience leading, coaching, mentoring, or supervising employees
Experience handling complex customer concerns, escalations, and issue resolution
Strong interpersonal, communication, and relationship-building skills with the ability to collaborate across multiple departments
Experience using customer service metrics, quality monitoring, and performance data to support team performance
Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook
Ability to prioritize competing responsibilities and adapt in a fast-paced environment
Previous supervisory experience in an automotive, manufacturing, dealership, warranty, or customer experience environment
Experience supporting customer advocacy, dealership relations, or warranty-related operations
Experience developing or delivering employee training, onboarding, or coaching programs
Knowledge of customer experience (CX) best practices and continuous improvement methodologies
Experience analyzing customer feedback and operational trends to identify improvement opportunities
Familiarity with customer relationship management (CRM) systems and contact center technologies
Experience working with cross-functional teams such as Warranty, Product Quality, Service Operations, Dealer Development, Legal, or Field Operations
Demonstrated ability to lead projects, process improvements, or change initiatives

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Discounted Employee Lease Car program, including insurance, maintenance, and registration fees, with no down payment or credit check required
401(k) with company match and annual contributions based on years of service
Professional development opportunities, including training, tuition reimbursement, and employee resource groups
Up to 30 days of paid time off, including holidays, vacation, and other leave options
Hybrid working environment (~2 days remote, 3 days in-office)
Collaborative workspace
Comprehensive and competitive benefits package
Mitsubishi Lease Program
Financial and other perks and benefits