Customer Service Print Specialist

Mixam

. Handle day-to-day customer inquiries through email, chat, and phone .

Posted 10/8/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $47,000 - $52,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the print or publishing industry, with strong communication skills and a basic understanding of pre-press and print production processes. Capable of problem-solving and collaborating effectively with team members to enhance customer service delivery.

Highest-signal resume keywords

Customer Service ExperiencePre-Press KnowledgePrint Production UnderstandingProblem-Solving SkillsFluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServicePre-Press ProcessesPrint TechniquesTask PrioritizationGraphic Design Software

Soft Skills

Written CommunicationVerbal CommunicationInterpersonal SkillsTeam CollaborationIndependent Problem-Solving

Tools & Technologies

Customer Service SoftwareCRM SystemsAdobe Creative Suite

Industry Keywords

Print IndustryPublishing Industry

About the role

Key responsibilities & impact

Handle day-to-day customer inquiries through email, chat, and phone
Provide accurate and timely information about pre-press and print processes, order status, and product details
Follow up on resolved issues and provide additional support as needed
Address and resolve standard customer issues independently
Collaborate with pod members to resolve customer issues efficiently
Escalate complex problems to Senior Customer Service Team Members or the Team Leader
Participate in pod meetings to discuss projects, share knowledge, and improve processes
Communicate with team members to ensure a cohesive customer service approach
Provide feedback on customer service processes and suggest improvements
Share expertise and knowledge with team members

Requirements

What you’ll need

Proven experience in customer service, preferably in the print or publishing industry
Strong written and verbal communication and interpersonal skills
Basic understanding of pre-press and print production processes
Understanding of different printing techniques and materials
Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively
Problem-solving skills and ability to work independently and as part of a team
Familiarity with customer service software and CRM systems
Basic knowledge of graphic design software, such as Adobe Creative Suite, is a plus
Fluency in Spanish is a strong advantage

Benefits

Comp & perks

15 days PTO, increasing with tenure
5 days paid sick leave
401(k) contributions
Medical insurance options and contributions
Dental insurance options and contributions
Vision insurance options and contributions
Life insurance options and contributions
Hybrid working
Office snacks
Apple equipment
Overtime available