Product Marketing Manager

MKS Instruments

. Partner with Global Sales, Service Operations, Engineering, Finance, and regional teams to manage key service programs .

Posted 9/24/2026full-timeAndover • Massachusetts • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service programs and executing pricing strategies while coordinating effectively across global teams. Proficient in developing structured service offerings and communication materials to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Product Marketing ExperienceService Offerings DevelopmentCross-Functional CoordinationPricing Strategy ExecutionAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementService Business ModelsPricing ToolsData AnalysisMarket Research

Soft Skills

Clear CommunicationOrganizational SkillsAttention to DetailTrustworthinessReliability

Tools & Technologies

DashboardsTemplatesFAQsAutomated Process Improvements

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Technical Degree

Industry Keywords

SemiconductorVacuum EquipmentIndustrial EquipmentGlobal Service EnvironmentsAftermarket Business Models

About the role

Key responsibilities & impact

Partner with Global Sales, Service Operations, Engineering, Finance, and regional teams to manage key service programs
Support commercial execution and bring structured service offerings to market
Report to the Sr. Product Marketing Manager for VSD Global Service
Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and communication planning
Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standard quoting inputs
Coordinate day-to-day commercial support for regional teams, including pricing questions, quote escalations, special request triage, and service policy clarification
Create tools, templates, FAQs, dashboards, and automated process improvements
Develop and maintain structured service offering packages, including refurbishments, trade-in programs, extended warranties, and service agreements
Gather customer, field service, and competitive feedback to identify service gaps, EOS implications, standardization opportunities, and potential new offerings
Develop internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
5+ years of experience in product marketing, product management, service business, or commercial operations
Experience with pricing, service offerings, or aftermarket business models preferred
Strong ability to coordinate across cross-functional and global teams
Comfortable operating in a fast-paced environment with strategic and execution-focused work
Strong analytical and organizational skills with attention to detail
Clear and practical communication style, especially when working across global teams
Ability to travel up to 25% as required for business needs
MBA or advanced technical degree preferred
Experience in semiconductor, vacuum, industrial equipment, or global service environments preferred
Ability to perform activities such as sitting, standing, or typing for extended periods
Ability to remain in a stationary position for extended periods
Must be able to communicate information and ideas so others will understand
Must be able to exchange accurate information
Ability to observe documents and details at close range
Ability to take and follow directions and instructions
Ability to interact with employees, customers, suppliers, vendors, or the public in a safe, professional, and respectful manner
Trustworthiness, reliability, and good judgment
Candidates generally must reside in a state where MKS is registered to do business
Applicants for certain controlled goods and technologies positions may need to be U.S. persons
Background checks and drug screens are conducted in accordance with applicable law and company policies

Benefits

Comp & perks

Discretionary annual bonus
Health insurance coverage (medical, dental and vision)
401(k) with company match
Life and disability insurance
12 paid holidays
Sick time
15 paid vacation days
6 weeks fully paid parental leave
Adoption assistance
Tuition reimbursement
Stock programs and signing bonus (mentioned as applicable options)