Senior Manager, Product Marketing

MKS Instruments

. Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and internal and customer communication planning .

Posted 11/10/2026full-timeBeaverton • Oregon • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the End of Service process, including candidate identification and pipeline management, while providing commercial support and developing structured service offerings. Proficient in pricing execution, cross-functional collaboration, and performance tracking to enhance operational scalability and customer value.

Highest-signal resume keywords

End Of Service ManagementPricing ExecutionCross-Functional CollaborationAnalytical SkillsProduct Marketing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service AgreementsAftermarket ServicesProcess AutomationData AnalysisProject Management

Soft Skills

Clear CommunicationOrganizational SkillsProblem-Solving SkillsAttention To DetailTrustworthiness

Tools & Technologies

Pricing ToolsDashboardsTemplatesFAQs

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

PCBMicroelectronicsSemiconductorLasers/PhotonicsIndustrial EquipmentGlobal Service Environments

About the role

Key responsibilities & impact

Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and internal and customer communication planning
Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standardized quoting inputs
Provide day-to-day commercial support to regional teams, including pricing questions, quote escalations, special requests, and interpretation of service policies
Develop tools, templates, FAQs, dashboards, and process automation to reduce manual effort, improve quote turnaround time, and increase consistency across regions
Develop and maintain structured service offerings, including refurbishment programs, trade-in programs, extended warranties, service agreements, and other aftermarket solutions
Gather and analyze customer, field service, and competitive feedback to identify service gaps, EOS implications, standardization opportunities, and potential new service offerings
Develop internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings
Track performance and adoption of key service programs and identify opportunities to improve commercial effectiveness, customer value, and operational scalability
Partner with Global Sales, Service Operations, Engineering, Finance, and regional teams
Report to the Director of Product Marketing for PSD Global Service

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
5+ years of experience in product marketing, product management, service business, commercial operations, or a related field
Experience with pricing, aftermarket services, service agreements, or recurring service offerings preferred
Ability to work effectively across cross-functional and global teams
Ability to operate in a fast-paced environment requiring strategic thinking and hands-on execution
Strong analytical, organizational, and problem-solving skills with excellent attention to detail
Clear, practical communication skills across functions, regions, and cultures
Ability to manage multiple initiatives simultaneously and drive projects from concept through execution
Ability to travel up to 25% based on business needs
MBA, advanced technical degree, or equivalent business experience preferred
Experience in PCB, microelectronics, semiconductor, lasers/photonics, industrial equipment, or global service environments preferred
Experience with global installed-base, aftermarket, or lifecycle service businesses is a plus
Ability to sit, stand, or type for extended periods
Ability to remain stationary for extended periods
Ability to communicate information and ideas clearly
Ability to exchange accurate information
Ability to observe documents and details at close range
Ability to take and follow directions and instructions
Ability to interact safely, professionally, and respectfully with employees, customers, suppliers, vendors, or the public
Trustworthiness, reliability, and good judgment
Background checks and drug screens conducted in accordance with applicable law and company policies

Benefits

Comp & perks

Equal opportunity employment protections, including disability, veteran status, and other legally protected categories
Reasonable accommodations for qualified individuals with disabilities
Diverse candidates encouraged to apply