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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Design and UX Design, applying strategic thinking and systems thinking to complex problem spaces. Proven ability to lead cross-functional teams, build client relationships, and leverage AI technologies to enhance service delivery.
Highest-signal resume keywords
Service Design ExpertiseComplex Problem SolvingClient Relationship ManagementAgile Environment CollaborationAI-Enabled Approaches
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Design MethodsSystems ThinkingStrategic ThinkingData Science PrinciplesData Engineering Principles
Soft Skills
Effective CommunicationCollaborationProblem-SolvingRelationship BuildingAdaptability
Industry Keywords
Federal Government ExperienceStakeholder EngagementCross-Functional CollaborationUser Experience ResearchDynamic Environments
About the role
Key responsibilities & impact- Lead complex, cross-functional engagements aligned to end-user outcomes, stakeholder impact, and client objectives
- Apply mixed-method discovery approaches to uncover insights about systems, business processes, and people
- Translate research insights into actionable opportunities
- Collaborate with product managers, data scientists, engineers, and cross-functional partners
- Identify and address risks, dependencies, and opportunities affecting delivery quality or program outcomes
- Leverage AI and emerging technologies to solve problems and deliver services responsibly
- Build and nurture relationships with key client stakeholders
- Facilitate sensemaking, validate assumptions, and socialize insights
- Act as the primary contact for service design matters and present and defend service design decisions
- Align stakeholders around priorities and build holistic understanding of problem spaces
- Contribute to company, strategic, and growth initiatives beyond the assigned program
- Share insights across MO regarding customers, markets, emerging practices, and opportunities
- Contribute service design expertise to proposals and new business pursuits
- Identify and develop opportunities that strengthen customer relationships, expand existing work, and create new business
- Help define best practices and support team growth without formal people-management responsibilities
Requirements
What you’ll need- 5+ years of industry experience in service design, UX design, research, or a related field
- Demonstrated expertise leading complex service design engagements
- Ability to apply service design methods, systems thinking, and strategic thinking to complex, ambiguous problem spaces
- Track record of delivering complex, high-impact work that creates measurable value for customers and end users
- Ability to establish a high bar for quality and shape approaches and methodologies
- Ability to build strong client relationships and lead effective communications
- Ability to understand and visualize complex relationships among people, processes, technology, organizations, and broader ecosystems
- Experience working effectively with product, engineering, data, research, and other disciplines in agile environments
- Ability to understand contributions to client outcomes, company objectives, growth, and organizational priorities
- Demonstrated ability to identify and implement responsible AI-enabled approaches
- Ability to manage multiple priorities and operate effectively in dynamic and ambiguous environments
- High standards for craft, collaboration, customer experience, and mission impact
- Willingness to address difficult delivery, client, or team issues directly and constructively
- Ability to drive team problem-solving, seek diverse perspectives, and build understanding of customer, mission, and system context
- The contract this position supports requires US Citizenship
- Applicants must currently reside in AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI
- Experience working with the federal government (VA experience preferred)
- Familiarity with data science and data engineering principles
Benefits
Comp & perks- Competitive compensation commensurate with experience
- Meaningful opportunities for career growth and learning
- Comprehensive health coverage (medical, dental, and vision)
- 401(k) with company match
- Unlimited Paid Time Off (PTO)
- Company-sponsored short- and long-term disability, plus life insurance
- Company-sponsored parental leave
- Dynamic, high-trust environment with a diverse, mission-driven team
- Fully remote work
- Candidates elsewhere may travel up to 10% to support in-person collaboration