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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer portfolios, executing Customer Success strategies, and utilizing digital tools to enhance customer engagement and retention. Proficient in analyzing customer metrics and leveraging AI tools to improve customer experiences.
Highest-signal resume keywords
Customer Success ManagementCRM Systems FamiliarityCustomer Engagement Metrics AnalysisProactive Customer Experience OrientationAI Tools Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementCustomer Adoption InitiativesCustomer Retention StrategiesBasic to Intermediate Excel SkillsCustomer Success Metrics Knowledge
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsProactive Mindset
Tools & Technologies
Digital ToolsAutomation ToolsArtificial Intelligence ResourcesMobi7 Solutions
Industry Keywords
SaaS ExperienceFleet ManagementTelematicsAutomotive Technology
About the role
Key responsibilities & impact- Manage a portfolio of customers, conducting proactive outreach focused on activation, adoption, engagement, and retention
- Monitor platform usage and identify customers with low engagement, usage difficulties, or potential risks
- Execute Customer Success journeys and playbooks according to customers’ profiles, lifecycle stages, and behaviors
- Guide customers on features, best practices, and ways to maximize the value of Mobi7 solutions
- Analyze basic portfolio data and metrics to help prioritize customer engagement activities
- Encourage the use of educational materials, digital channels, and self-service resources
- Record interactions, relevant information, risks, and opportunities in the CRM
- Use digital tools, automations, and artificial intelligence resources to increase productivity and improve the customer experience
- Share learnings, feedback, and insights into customer needs with the Customer Success, Product, and other relevant teams
Requirements
What you’ll need- Experience in Customer Success, customer relationship management, customer service, support, or similar areas
- Strong verbal and written communication skills
- Ability to organize and manage a customer portfolio
- Proactive mindset and customer experience orientation
- Comfortable working with systems, platforms, and digital tools
- Basic to intermediate Excel skills
- Ability to interpret basic usage, adoption, and engagement metrics
- Practical familiarity with AI tools such as ChatGPT, Microsoft Copilot, or similar platforms
- Bachelor’s degree in Business Administration, Sales Management, Communications, Marketing, Technology, or a related field
- Experience in technology or SaaS companies is a plus
- Familiarity with CRM systems is a plus
- Experience with customer adoption, engagement, or retention initiatives is a plus
- Knowledge of Customer Success metrics and KPIs is a plus
- Experience with segmented customer communications or journeys is a plus
- Use of AI for productivity, analysis, or customer relationship management is a plus
- Participation in automation or process improvement projects is a plus
- Knowledge of fleet management, telematics, or automotive technology is a plus
Benefits
Comp & perks- Profit-Sharing Program
- Meal and Food Allowance
- Medical and Dental Insurance
- Gympass
- Private Pension Plan
- Transportation Allowance
- Home Office Allowance
- Allya benefits platform
- Unlimited access to a wide range of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals