Account Director

Mod Op

. Serve as the primary relationship point of contact for assigned clients, with responsibility for client satisfaction, retention, and growth .

Posted 11/9/2026full-timeRemote • Pennsylvania • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic planning, and marketing strategy execution. Proven ability to lead teams, manage budgets, and deliver impactful business-building programs while ensuring client satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementStrategic PlanningMarketing StrategyBudget ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementBusiness-Building ProgramsBudget AnalysisMarketing CommunicationsProject Management

Soft Skills

Excellent Organizational SkillsStrong Leadership SkillsCollaborative Work StyleExcellent Listening SkillsNegotiation Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client SatisfactionAgency VisionStrategic DevelopmentCreative SolutionsDigital Marketing

About the role

Key responsibilities & impact

Serve as the primary relationship point of contact for assigned clients, with responsibility for client satisfaction, retention, and growth
Develop and oversee planning, strategic development, and execution for assigned accounts
Proactively identify and implement business-building ideas
Develop a deep understanding of client needs, priorities, objectives, business, markets, and customers to provide valuable counsel
Prepare strategic plans along with budgets, compensation models, and timelines
Ensure timely and successful delivery of solutions according to client needs and objectives
Ensure Client/Agency compensation is fair and tracked accurately
Perpetuate Agency vision and culture with team members and initiate Agency programs to meet or exceed goals
Clearly communicate progress to internal and external stakeholders and prepare reports on program effectiveness and client account status
Clearly communicate client objectives to internal teams to support timely solution development
Drive thought leadership and strategic deliverables; identify creative and digital marketing solutions as they emerge
Manage and/or mentor junior-level talent and oversee timely implementation of projects
Manage timelines and deliverables with the Client Strategist or Coordinator
Provide regular budget analysis on project health, and write scopes of work and lead the estimating process

Requirements

What you’ll need

Bachelor’s degree
Typically 7–12 years of experience in an agency or client marketing role; experience range is a guide, not a minimum
Ability to multitask
Excellent organizational skills
Strong leadership skills, including the ability to delegate detail work
Good understanding of marketing strategy
Collaborative work style
Curiosity and strong research skills
Responsiveness, empathy, and excellent listening skills
Ability to distill patterns, trends, and insights into actionable opportunities
Proven senior-level experience in agency account management
Experience across marketing communications disciplines and expanding client relationships
Experience delivering business-building programs and creating, controlling, and maintaining budgets
Excellent listening, negotiation, presentation, verbal, and written communication skills

Benefits

Comp & perks

Access to low-cost, high-quality health care options
Career development and personal development opportunities
Collaborative and motivated coworkers
Supportive, innovation-focused team culture