Technical Customer Success Manager

Modash

. Manage a portfolio of customers using one or both Modash APIs .

Posted 10/15/2026full-timeRemote • Estonia, Lithuania, PortugalJuniorMid-Level💰 €60,000 - €90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Customer Success and Account Management, with a strong focus on managing customer portfolios, driving outcomes, and facilitating effective communication. Proficient in utilizing APIs and data products to enhance customer value and growth.

Highest-signal resume keywords

Technical Customer SuccessAPI ManagementCustomer Portfolio ManagementClear Communication SkillsOwnership Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API ExperienceData Product KnowledgeIntegration PlanningTroubleshooting Technical IssuesSQL Proficiency

Soft Skills

Proactive Problem SolvingOrganizational SkillsCustomer LeadershipEffective QuestioningCommercial Mindset

Industry Keywords

Customer SuccessAccount ManagementCreator DataCreator MarketingRenewals and Expansion

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage a portfolio of customers using one or both Modash APIs
Build success plans with goals, priorities and next steps
Run regular customer calls and proactively keep accounts moving
Help customers use the right data and API endpoints
Troubleshoot technical issues and own their resolution
Identify risks and create mitigation plans
Find ways Modash can help customers grow
Own expansion from identifying opportunities through closing upgrades
Own renewals and maintain organised, up-to-date accounts
Run Sales-to-Customer Success handovers for new customers
Understand customer products and define success criteria
Create integration plans with milestones and owners
Help customers make technical decisions, remove blockers and reach first value quickly
Ensure interactions end with clear next steps, owners and dates
Represent customer needs internally
Collaborate with Product on customer problems, opportunities, discovery and testing
Coordinate with Sales on expansion
Work with Support and Engineering on technical issues
Help Marketing create useful customer resources
Drive customer outcomes even when other teams are involved

Requirements

What you’ll need

2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
Experience working with APIs or data products, or a background in a technical, product management or product owner role
Comfortable discussing APIs, integrations and data flows; coding is not required, but technical curiosity is expected
Ability to lead customers rather than simply support them
Ability to ask good questions, understand the real problem and help decide what happens next
Ownership mindset and ability to drive messy situations to an outcome
Clear, concise communication skills
Commercial mindset and ability to identify ways customers can get more value and grow their business
Proactive, organised and comfortable working without a perfect playbook
Strong written and spoken English
Experience with creator data or creator marketing (nice-to-have)
Experience owning renewals and expansion (nice-to-have)
Some coding or data experience, such as reading code, writing small scripts or SQL (nice-to-have)

Benefits

Comp & perks

Flexible working hours
Unlimited paid vacation
Compensation: ca €60,000 to €90,000 on-target earnings (OTE) per year + stock options
Fully remote working
Personal development support for courses, books or conferences
Autonomy to make decisions and help shape the growth of the Data products business
Stock options