Technical Customer Success Manager

Modash

. Manage a portfolio of customers using one or both Modash APIs .

Posted 10/8/2026full-timeToronto • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Customer Success and Account Management, with a strong focus on managing customer portfolios, driving outcomes, and facilitating effective communication across teams. Proficient in understanding APIs, integrations, and data products to enhance customer value and growth.

Highest-signal resume keywords

Technical Customer SuccessAccount ManagementAPI IntegrationCustomer CommunicationOwnership Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIData ProductsIntegration PlanningTroubleshootingSQL

Soft Skills

Clear CommunicationProactive OrganizationProblem SolvingCustomer Leadership

Industry Keywords

Customer SuccessAccount ManagementTechnical Account ManagementCreator DataCreator Marketing

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage a portfolio of customers using one or both Modash APIs
Build success plans with goals, priorities and next steps
Run regular customer calls and proactively maintain momentum
Understand customers’ products and help them use the right data and API endpoints
Troubleshoot technical issues and own their resolution
Identify risks and create mitigation plans
Find opportunities to help customers grow
Own expansion from identifying opportunities through closing upgrades
Own renewals and maintain organised, up-to-date accounts
Run Sales-to-Customer Success handovers for new customers
Understand customer goals and define success criteria
Create integration plans with milestones and owners
Help customers make technical decisions, remove blockers and reach first value quickly
Act as the internal voice of customers
Collaborate with Product on customer problems and opportunities, Sales on expansion, Support and Engineering on technical issues, and Marketing on customer resources
Drive customer outcomes forward across teams

Requirements

What you’ll need

2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
Experience working with APIs or data products, or a background in a technical, product management or product owner role
Comfortable discussing APIs, integrations and data flows; coding is not required, but technical curiosity is expected
Ability to lead customers rather than simply support them
Ability to ask good questions, understand real problems and help decide next steps
Ownership mindset and ability to drive messy situations to an outcome
Clear, concise communication skills
Commercial mindset focused on helping customers get more value and grow their business
Proactive, organised and comfortable working without a perfect playbook
Strong written and spoken English
Nice-to-have: Experience with creator data or creator marketing
Nice-to-have: Experience owning renewals and expansion
Nice-to-have: Some coding or data experience, such as reading code, writing small scripts or SQL

Benefits

Comp & perks

Flexible working hours
Unlimited paid vacation
Stock options
Fully remote working
Personal development support for courses, books or conferences
Autonomy to make decisions and shape business growth