Product Support Specialist

ModMed

. Deliver an exceptional client experience by identifying and documenting client needs and issues .

Posted 10/8/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and problem-solving, with a strong focus on customer satisfaction and effective communication. Proficient in troubleshooting software application issues, particularly in a medical practice environment.

Highest-signal resume keywords

Client SupportTroubleshooting Software IssuesCommunication SkillsTime ManagementExperience with EMR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingClient Needs AssessmentIssue DocumentationQuality Service DeliveryProblem-Solving Techniques

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationPrioritization

Tools & Technologies

Apple PlatformsMacIPadIPhoneIOSZenJira

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Medical PracticeEMRClient ServicesClient Experience

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Deliver an exceptional client experience by identifying and documenting client needs and issues
Answer incoming inquiries and apply problem-solving techniques
Educate clients and follow issues through to successful resolution
Provide consistent, professional, and high-quality client support
Establish procedures to ensure client satisfaction and quality service delivery
Communicate and collaborate across teams and departments to resolve issues
Replicate and document issues for further escalation
Support Klara users as part of the Client Services team

Requirements

What you’ll need

Bachelor's Degree, preferred
1-2 years of related experience
Ability to manage/field 25+ inbound calls per day
Ability to work from 11 am - 8 pm EST (required)
If local, ability to work onsite at the Boca Raton HQ Office 3 days a week
Expertise in evaluating, troubleshooting, and following up on customer software application issues
Experience in a medical practice and/or with an EMR is preferred
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
Knowledge of bug tracking software such as Zen and Jira
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and manage time

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation
Generous Paid Time Off
Paid Parental Leave programs
Company-paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups
Professional development opportunities
Tuition reimbursement programs
Unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
Remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations
Zen and wellness rooms
Dog-friendly headquarters