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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading project management teams, implementing methodologies for scalability, and utilizing KPIs such as CSAT for performance improvement. Strong background in stakeholder communication and operational oversight within the healthcare sector is essential.
Highest-signal resume keywords
Project Management LeadershipPMP CertificationHealthcare BackgroundKPI ManagementImplementation Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementPerformance ReviewsEscalation ManagementStatus ReportingProcess ImprovementTalent DevelopmentPortfolio ReviewsDecision-MakingQuality StandardsCapacity Management
Soft Skills
CollaborationCoachingCommunicationProblem-SolvingTeam Leadership
Certifications & Qualifications
PMP
Industry Keywords
HealthcareCSATBusinessImplementationOperational Oversight
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead a team of Project Managers overseeing implementation of ModMed's suite of products
- Oversee daily operations of the Project Management team, including staff 1:1s, project portfolio reviews, escalation management, talent development, performance reviews, merit conversations, and liaison with department leaders
- Participate in departmental process improvements and initiatives
- Pursue KPIs such as CSAT and time to activation
- Develop new implementation methodologies to achieve scale
- Provide status reporting and stakeholder readouts, including portfolio reviews and business reviews
- Uphold quality standards by reviewing Project Manager performance
- Use CSAT data for decision-making and coaching
- Resolve issues from CSAT detractors and identify pervasive issues
- Collaborate with senior leadership to manage capacity against forecasts and budget
Requirements
What you’ll need- Bachelor's Degree strongly preferred; Field of Study: Business, Healthcare
- 1-3 years leading a team of project managers
- 3-5 years of experience in Project Management or similar/related fields
- PMP strongly preferred
- Healthcare background preferred
Benefits
Comp & perks- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; after one year, 100% of matching contributions are vested
- Generous Paid Time Off and Paid Parental Leave programs
- Company-paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Remote availability for some roles
