Support Specialist

ModMed

. Deliver an exceptional client experience by identifying and documenting client needs and issues .

Posted 9/23/2026full-timeBoca Raton • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and problem-solving within a medical practice environment, with a focus on effective communication and issue resolution. Proficient in evaluating and troubleshooting software application issues while ensuring high-quality service delivery.

Highest-signal resume keywords

Client SupportProblem-Solving TechniquesSoftware Application TroubleshootingEMR ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingClient Needs AssessmentIssue DocumentationTime ManagementQuality Service Delivery

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

Apple PlatformsMacIPadIPhoneIOSBug Tracking SoftwareZenJira

Certifications & Qualifications

Bachelor Degree

Industry Keywords

Medical PracticeClient ExperienceSupport TeamInbound Calls

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Deliver an exceptional client experience by identifying and documenting client needs and issues
Answer incoming inquiries and apply problem-solving techniques
Educate clients and follow issues through to successful resolution
Provide consistent, professional, and high-quality client support
Establish procedures to ensure client satisfaction and quality service delivery
Communicate and collaborate across teams and departments to resolve issues
Replicate and document issues for further escalation
Join either the Clinical or Practice Management Support team based on experience and department needs
Complete comprehensive training for the assigned support area

Requirements

What you’ll need

Bachelor Degree, preferred
1-2 years of related experience
Manage/field 25+ inbound calls per day
If local, ability to work onsite at the Boca Raton HQ Office 3 days a week
Expertise evaluating, troubleshooting, and following up on customer software application issues
Experience within a medical practice and/or EMR experience is preferred
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
Knowledge of bug tracking software such as Zen and Jira
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and manage time

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; vested after one year
Generous Paid Time Off
Paid Parental Leave programs
Company-paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups
Professional development opportunities
Tuition reimbursement programs
Unlimited access to LinkedIn Learning
In-person collaboration opportunities
Dog-friendly HQ
Weekly catered breakfast and lunch
Treadmill workstations
Wellness rooms