IT Support Specialist

Moffatt & Nichol

. Provide advanced computer-related support to Moffatt & Nichol employees in all geographical locations .

Posted 10/8/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical support capabilities, including troubleshooting software, hardware, and mobile devices, while effectively training and mentoring IT Support Specialists. Proficient in maintaining documentation and inventory management using tools like OneNote and Excel.

Highest-signal resume keywords

Technical SupportCustomer ServiceIT Support Specialist TrainingWDS Imaging Server MaintenanceActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAdvanced IT ConceptsTroubleshootingWDS Imaging ServerActive DirectoryExcelLansweeperOneNote

Soft Skills

Positive AttitudeTeam CollaborationWillingness to Learn

Tools & Technologies

Help Desk SoftwareTrouble Ticket System

Certifications & Qualifications

IT Certification

Industry Keywords

NIST 800-171 ComplianceEmployee OnboardingEmployee Offboarding

About the role

Key responsibilities & impact

Provide advanced computer-related support to Moffatt & Nichol employees in all geographical locations
Respond to end-user requests for software, hardware, and mobile-device support
Provide support through email, trouble tickets, and phone
Provide advanced support for other IT Support Specialists and accept complex support requests
Reply to help desk tickets and answer the help desk phone line
Train and mentor other IT Support Specialists
Update and maintain the WDS imaging server
Maintain documentation and inventory using OneNote, Excel, Lansweeper, and Active Directory
Assist the Network Operations Manager with approved tasks
Facilitate employee onboarding and offboarding by creating accounts and processing terminations

Requirements

What you’ll need

Bachelor’s degree, associate degree, or related IT certification(s) preferred but not required
5+ years of related work experience providing technical support in a professional environment preferred
Understanding of advanced IT concepts and functions
Ability to work independently within established procedures associated with the specific job function
Positive attitude with a willingness to learn and work within a team
Strong customer service skills
Successful completion of a pre-employment (post-offer) background check in compliance with NIST 800-171
Legal ability to obtain employment in the U.S. and present the required documentation at hire
Ability to interact with clients and travel occasionally
Sedentary work for prolonged periods of time

Benefits

Comp & perks

Comprehensive, highly competitive benefits package with low employee contributions
Family coverage
Low-deductible plan available
Generous HSA match
Wellness Program with financial incentives
Monthly one-on-one sessions with nutritionists
Access to a Healthwise Pharmacist
Mindfulness apps including The Calm and BetterHelp
Free and confidential Employee Assistance Programs for counseling and support
Paid time off (15 to 25 days based on experience level)
7 paid holidays
Floating holiday
401(k) match
Fully company-paid life insurance
Tuition Reimbursement Program
Training opportunities
Leadership Development Program
Formal Mentoring program
Active YP (Young Professionals) group
Pet Insurance