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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing patient and family services, focusing on education, advocacy, and improving healthcare utilization. Proficient in program development and implementation that enhances patient experience and satisfaction.
Highest-signal resume keywords
Bachelor's Degree in Relevant FieldCustomer Service ExperienceExcellent Verbal and Written Communication SkillsKnowledge of Medical TerminologyProficiency in Microsoft Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AdvocacyHealthcare UtilizationProgram DevelopmentEducation Resource ImplementationConflict ManagementDecision MakingTime ManagementIssue ResolutionOral PresentationFormal and Informal Writing
Soft Skills
Personal OrganizationMultitaskingEffective ListeningCooperative Working
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft AccessCapstonePanoptoZoom
Industry Keywords
Patient-Centered CareSocial ServicesHealthcareCancer InformationStakeholder Collaboration
About the role
Key responsibilities & impact- Provide direct patient and family services, including education, advocacy, hospitality, and referrals
- Reduce anxiety, improve coping, maximize healthcare utilization, and improve patient outcomes
- Help patients and families obtain and understand credible cancer information related to disease and treatment
- Collaborate with stakeholders to create and implement processes and programs improving access to patient and family services and education resources
- Provide daily direct patient and family member contact in Patient Libraries and Welcome Centers
- Apply Moffitt Cancer Center’s service, diversity, and patient- and family-centered care philosophies in program development and implementation
- Improve the patient and family experience, safety, quality, and satisfaction
Requirements
What you’ll need- Bachelor’s degree in Business Management, Communications, Education, Information Studies, Marketing, Public Relations, Social Sciences such as Social Work and Psychology, or related fields
- Master’s degree and zero years of experience, OR a Bachelor’s degree with two (2) years’ experience in customer service, social service, or healthcare in lieu of a Master’s degree
- Excellent verbal, written, and listening skills
- Working proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation
- Personal organization, time management, multitasking, and issue resolution skills
- Listening, effective responding, oral presentation, formal and informal writing, and cooperative working skills
- Ability to manage workloads and processes, make sound decisions, manage conflict, plan, and organize
- Knowledge of medical terminology preferred
- Experience mobilizing innovation and change preferred
- Ability to implement and evaluate new programs preferred
- Knowledge of and passion for patient and family-centered care preferred
- Knowledge and proficiency in Capstone, Panopto, Zoom, and PowerPoint, with ability to troubleshoot technical issues preferred