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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care support and technical troubleshooting within virtual health environments, utilizing systems like Capstone and Cerner to enhance patient flow and communication. Proficient in managing appointments and providing detailed technical assistance to ensure successful virtual health visits.
Highest-signal resume keywords
Patient Care SupportTechnical TroubleshootingCapstone ExperienceHealthcare AdministrationVirtual Health Platform Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient ScreeningTechnical SupportAppointment SchedulingDigital LiteracyCustomer Service
Soft Skills
Effective CommunicationProblem SolvingJudgment and Decision Making
Tools & Technologies
CapstoneCernerSoarianVirtual Health Platform
Certifications & Qualifications
High School Diploma/GEDMedical Assistant Program CompletionMilitary Training
Industry Keywords
HealthcareOutpatient ClinicPatient FlowCustomer ServiceTechnical Support
About the role
Key responsibilities & impact- Facilitate patient flow by reviewing records, assisting with patient consent, initial patient screening and virtual health visits
- Prepare and maintain registration information
- Troubleshoot and assist patients to ensure a successful connection
- Provide support to the provider and assigned clinic
- Recognize urgent situations and implement appropriate procedures
- Communicate pertinent information for upcoming visits
- Meet productivity standards using assigned resources and tools according to organizational protocols
- Communicate effectively with patients and caregivers, demonstrating knowledge and digital literacy
- Troubleshoot technical challenges and assist with downloading virtual health clients on computers and mobile devices
- Provide detailed, step-by-step technical support for navigating and using virtual health services
- Manipulate appointments in Capstone to enter and review modifications and scheduling of virtual care
- Assess situations and provide appropriate technical and process solutions
- Resolve inquiries according to department protocols, transferring or escalating when appropriate
- Follow up on messages to ensure they are received and handled to completion
- Perform outbound calls to patients and caregivers to offer proactive technical support
- Develop understanding of policies and exercise judgment for situations outside standard protocols
Requirements
What you’ll need- High School Diploma/GED required
- 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration
- Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech experience)
- Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.)
- Calendaring - resending and creating calendared appointments for virtual care
- Knowledge of system support - help others download and troubleshoot
- Preferred: Experience in healthcare and/or technology support
- Preferred: Experience in an outpatient clinic setting
- Preferred: Knowledge of Capstone - appointment modification, scheduling and reading provider templates
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Moffitt Website LinkedIn All Job Openings 51 - 200 employees Founded 1961 🏭 Manufacturing 🤝 B2B 🏗️ Construction Manufacturing
- B2B
- Construction Moffitt is an industrial ventilation company with more than 60 years of experience that designs, manufactures, and installs customized ventilation systems. It offers vents, fans, evaporative cooling, heating products and provides services including free on-site evaluations, ventilation design, advanced CFD and thermal modeling, manufacturing, installation, maintenance, and turn‑key project delivery for industrial customers. Moffitt serves facilities such as data centers, glass manufacturing, metals, paper & pulp/OSB, and power generation among others. Virtual Care Coordinator Job not on LinkedIn 🔥 1 hour ago 🏢 null – Onsite 💵 $21 - $33 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Care Coordinator 👻 Ghost score 13% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Facilitate patient flow by reviewing records, assisting with patient consent, initial patient screening and virtual health visits
- Prepare and maintain registration information
- Troubleshoot and assist patients to ensure a successful connection
- Provide support to the provider and assigned clinic
- Recognize urgent situations and implement appropriate procedures
- Communicate pertinent information for upcoming visits
- Meet productivity standards using assigned resources and tools according to organizational protocols
- Communicate effectively with patients and caregivers, demonstrating knowledge and digital literacy
- Troubleshoot technical challenges and assist with downloading virtual health clients on computers and mobile devices
- Provide detailed, step-by-step technical support for navigating and using virtual health services
- Manipulate appointments in Capstone to enter and review modifications and scheduling of virtual care
- Assess situations and provide appropriate technical and process solutions
- Resolve inquiries according to department protocols, transferring or escalating when appropriate
- Follow up on messages to ensure they are received and handled to completion
- Perform outbound calls to patients and caregivers to offer proactive technical support
- Develop understanding of policies and exercise judgment for situations outside standard protocols 🎯 Requirements
- High School Diploma/GED required
- 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration
- Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech experience)
- Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.)
- Calendaring - resending and creating calendared appointments for virtual care
- Knowledge of system support - help others download and troubleshoot
- Preferred: Experience in healthcare and/or technology support
- Preferred: Experience in an outpatient clinic setting
- Preferred: Knowledge of Capstone - appointment modification, scheduling and reading provider templates Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs RN Care Coordinator 🕒 5 days ago Wellstar Health System 10,000+ employees 🏥 Healthcare 🏨 Hospitality 👥 HR Tech Website LinkedIn All Job Openings RN Care Coordinator guiding patients and families through care at Wellstar in Marietta, Georgia. Coordinating continuum services and supporting safe discharge. 🏢 Marietta – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Care Coordinator RN Care Coordinator – Surgery, Division of Plastic and Reconstructive Surgery 🕒 September 8 UMMC Police 51 - 200 🔐 Security 🏥 Healthcare Website LinkedIn All Job Openings RN care coordinator supporting disease management for plastic and reconstructive surgery patients at University of Mississippi Medical Center. Providing assessment, education, follow-up, and care-management coordination. 🏢 Jackson – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Care Coordinator Cancer Care Coordinator – Surgical Oncology 🕒 September 4 Advocate Aurora Health 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Cancer Care Coordinator guiding surgical oncology patients through diagnosis, treatment, and follow-up. Coordinating care, education, referrals, and quality initiatives for Advocate Health. 🏢 Milwaukee – Onsite 💵 $41 - $61 / hour 💰 $10.2M Grant on 2019-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Care Coordinator Employee Care Field Coordinator 🕒 September 3 Gemma Power Systems 51 - 200 🏗️ Construction ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Employee Care Field Coordinator supporting HR operations at Gemma Power Systems, an EPC company serving power and renewable industries. Managing recruitment, onboarding, employee relations, HRIS, benefits, and compliance onsite. 🏢 Austin – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Care Coordinator 🚫👨🎓 No degree required Engagement Care Coordinator 🕒 September 2 Integrated Services of Appalachian Ohio - 🏥 Healthcare 🌍 Social Impact 🧘 Wellness Website LinkedIn All Job Openings Engagement Care Coordinator supporting hospitalized OhioRISE youth and families for an Ohio behavioral health organization. Coordinating discharge, care plans, referrals, and child-family team meetings. 🏢 Circleville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Care Coordinator 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs