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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care support and technical troubleshooting within virtual health environments, utilizing systems like Capstone and Cerner to enhance patient experiences. Proficient in managing appointments and providing effective communication to ensure successful healthcare delivery.
Highest-signal resume keywords
Patient Care SupportTechnical TroubleshootingCapstone ExperienceHealthcare AdministrationVirtual Health Platform Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient ScreeningAppointment SchedulingTechnical SupportDigital LiteracyHealthcare Administration
Soft Skills
Effective CommunicationProblem SolvingCustomer Service
Tools & Technologies
CapstoneCernerSoarianVirtual Health Platform
Certifications & Qualifications
High School Diploma/GEDMedical Assistant Program CompletionMilitary Training
Industry Keywords
HealthcareOutpatient ClinicPatient ConsentVirtual Health Visits
About the role
Key responsibilities & impact- Review records, assist with patient consent, initial patient screening and virtual health visits.
- Prepare and maintain registration information.
- Troubleshoot and assist patients to ensure a successful connection.
- Provide support to the provider and assigned clinic.
- Recognize urgent situations and implement appropriate procedures.
- Communicate pertinent information for upcoming visits.
- Ensure productivity standards are met using assigned resources and tools in accordance with organizational protocols.
- Communicate with patients and caregivers, demonstrating knowledge and digital literacy.
- Troubleshoot technical challenges and assist with downloading virtual health clients on computers and mobile devices.
- Provide step-by-step technical support so patients can navigate and use virtual health services.
- Manipulate appointments in Capstone for virtual care scheduling and modifications.
- Assess situations and provide appropriate technical and process solutions.
- Resolve inquiries according to department protocols, escalating when appropriate.
- Follow up on messages to ensure satisfactory completion or escalate to management.
- Perform outbound calls to offer proactive technical support.
- Develop understanding of policies and use judgment for situations outside standard protocols.
Requirements
What you’ll need- High School Diploma/GED required.
- 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration.
- Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech exp).
- Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.).
- Calendaring - resending and creating calendared appointments for virtual care.
- Knowledge of System support - help others download and troubleshoot.
- Experience in healthcare and/or technology support preferred.
- Experience in an outpatient clinic setting preferred.
- Knowledge of Capstone - appointment modification, scheduling and reading provider templates preferred.