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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care support and technical troubleshooting within virtual health environments, ensuring effective communication and adherence to organizational protocols. Capable of managing appointments and utilizing multiple health-related systems to enhance patient experiences.
Highest-signal resume keywords
Patient Care SupportTechnical TroubleshootingCapstone System ProficiencyVirtual Health Platform ExperienceHealthcare Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Consent ManagementAppointment SchedulingTechnical SupportDigital LiteracyHealthcare Administration
Soft Skills
Effective CommunicationProblem SolvingCustomer Service
Tools & Technologies
CapstoneCernerSoarianVirtual Health Platform
Certifications & Qualifications
High School Diploma/GEDMedical Assistant Program Completion
Industry Keywords
HealthcareOutpatient ClinicPatient CareVirtual Health Services
About the role
Key responsibilities & impact- Review records, assist with patient consent, initial patient screening and virtual health visits.
- Prepare and maintain registration information.
- Troubleshoot and assist patients to ensure successful virtual connections.
- Provide support to providers and assigned clinics.
- Recognize urgent situations and implement appropriate procedures.
- Communicate pertinent information for upcoming visits.
- Ensure productivity standards are met using assigned resources and tools according to organizational protocols.
- Communicate with patients and caregivers, demonstrating digital literacy.
- Troubleshoot technical challenges and assist with downloading virtual health clients on computers and mobile devices.
- Provide step-by-step technical support for navigating and using virtual health services.
- Manipulate appointments in Capstone, including modifications and scheduling.
- Assess situations and provide technical and process solutions.
- Resolve inquiries according to department protocols, escalating when appropriate.
- Follow up on messages to ensure satisfactory completion or escalate to management.
- Perform outbound calls to provide proactive technical support.
- Develop understanding of policies and exercise judgment for situations outside standard protocols.
Requirements
What you’ll need- High School Diploma/GED required.
- 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration.
- Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech exp).
- Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.).
- Calendaring - resending and creating calendared appointments for virtual care.
- Knowledge of System support - help others download and troubleshoot.
- Preferred: Experience in healthcare and/or technology support.
- Preferred: Experience in an outpatient clinic setting.
- Preferred: Knowledge of Capstone - appointment modification, scheduling and reading provider templates.