Virtual Care Flow Coordinator

Moffitt

. Create a welcoming and supportive environment for virtual patients.

Posted 9/22/2026full-timeFlorida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient flow and access functions within virtual care environments, utilizing technology systems to enhance patient experience and operational efficiency. Proficient in coordinating patient needs, troubleshooting technical challenges, and collaborating with leadership to identify improvement opportunities.

Highest-signal resume keywords

Patient Flow ManagementHealthcare AdministrationTechnical SupportCerner SchedulingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care SupportData CollectionAppointment SchedulingTechnical TroubleshootingRecord Maintenance

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Information Technology SystemsInterdepartment Networking Platforms

Certifications & Qualifications

Medical Assistant ProgramOncology Tech ExperiencePharmacy Tech Experience

Industry Keywords

Virtual CareOutpatient ClinicPatient Experience ImprovementHealthcare Customer Service

About the role

Key responsibilities & impact

Create a welcoming and supportive environment for virtual patients.
Provide accurate information and instructions to virtual care patients, caregivers, and clinical teams.
Manage patient worklists, coordinate patient needs, and utilize information technology systems.
Coordinate the flow of virtual visit patients, families, and caregivers.
Support patient flow and patient access functions.
Collaborate with leadership on projects to optimize patient flow.
Evaluate patient flow, wait times, scheduling, registration, checkout, time to appointment, and delays.
Identify barriers and improvement opportunities, collect data, and share findings with leadership.
Participate in meetings, committees, and patient-experience improvement initiatives.
Maintain accurate records of patient interactions and technical issues.
Conduct follow-up calls or messages to gather feedback and address post-visit concerns.
Assess and troubleshoot technical challenges with step-by-step support for virtual care services.
Resolve inquiries according to department protocols and escalate when appropriate.
Follow up on messages and escalate unresolved matters to management.
Maintain knowledge of support technology systems and interdepartment networking platforms.

Requirements

What you’ll need

High School Diploma/GED required.
At least 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration.
In lieu of 3 years of experience, an Associate's degree with 1 year of experience as described above may be considered.
Successful completion of a Medical Assistant Program or applicable Military Training (preferred; will also accept Oncology Tech and Pharmacy Tech experience).
Experience in healthcare and/or technology support (preferred).
Experience in an outpatient clinic setting (preferred).
Knowledge of Cerner Scheduling (Capstone)—appointment modification, scheduling and reading provider templates (preferred).