Financial Aid Associate

Molloy University

. Assist in the daily operations of the Financial Aid Office by providing administrative and student support services .

Posted 9/15/2026full-timeRockville Centre • New York • United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial aid operations, including compliance with federal regulations and effective student counseling. Proficient in managing student records and providing exceptional customer service in a financial aid office environment.

Highest-signal resume keywords

Financial Aid CounselingDefault Prevention ManagementMicrosoft Office SuitePowerFAIDSRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid OperationsStudent Record ManagementTuition Remission ProcessingISIR ReviewLoan Counseling

Soft Skills

Customer ServiceDiscretionSound JudgmentCollaboration

Tools & Technologies

PowerFAIDSJenzabar SoftwareMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial Aid PoliciesFederal RegulationsGraduate Assistant ProgramTuition RemissionInstitutional Student Information Reports

About the role

Key responsibilities & impact

Assist in the daily operations of the Financial Aid Office by providing administrative and student support services
Respond to financial aid phone inquiries, emails, and voicemail messages
Perform front counter duties and provide customer service to students, parents, and campus visitors
Greet students and families, answer questions, and provide financial aid counseling and guidance
Collaborate with Human Resources to administer tuition remission and the Graduate Assistant Program
Manage the default prevention process by monitoring student loan repayment and implementing outreach strategies
Coordinate student loan exit counseling for graduating and withdrawn students in compliance with federal regulations
Maintain accurate student records and follow institutional, state, and federal financial aid policies and procedures
Process tuition remission and special award letters
Follow up with students regarding tuition remission and loan counseling
Review subsequent ISIRs (Institutional Student Information Reports)
Assist with financial aid emails and voicemail
Manage graduating, withdrawn, or below-half-time students
Maintain confidentiality and regulatory compliance

Requirements

What you’ll need

High school diploma or GED
1 to 3 years of work related experience
Microsoft Office (Outlook, Word, PowerPoint, Excel)
PowerFAIDS (Financial Aid System)
Associate's or Bachelor's Degree preferred
Jenzabar Software preferred
Daily contact requiring courtesy, discretion, and sound judgment
Cover letter and resume required with application

Benefits

Comp & perks

Excellent health and dental insurance options
Generous time off
Tuition benefits
Conferences: 1-2 per year
Off-site meetings for NYSFAA or trainings: 1-3 per year