Customer Success Coordinator

. Develop and maintain strong client relationships throughout the customer lifecycle .

Posted 9/25/2026full-timeAtlanta • Connecticut • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Develop and maintain strong client relationships throughout the customer lifecycle
Provide basic knowledge of platform systems and tools
Provide best practices to clients
Deliver excellent customer service and respond promptly to concerns and complaints
Identify and share lessons learned with relevant teams
Engage with customers to promote software adoption and onboarding strategies
Provide renewal sales quotations and respond to requests for proposals
Manage a book of business
Frequently walk to distribute or gather information
Handle files, keyboarding, writing, and other duties requiring fingering
Use near/midrange/far vision and speaking to disseminate information

What you’ll need

Requires 0 to 2 years of related experience
Requires a bachelor’s degree
Must have excellent analytical and problem solving skills
Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Salesforce experience is a plus
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Strong client focus with exceptional collaborative and influencing skills
Some overnight travel required
Eligibility to work in the United States without sponsorship
Minimum age of 18

Comp & perks