Strategic Account Manager

Momentive Software

. Own a portfolio of existing Momentive clients as the main point of contact after the sale .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the B2B SaaS sector, focusing on client retention, renewal management, and expansion opportunities. Proficient in utilizing Salesforce and other sales engagement tools to track account health and drive strategic client interactions.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce ProficiencyRetention and Renewal TargetsRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient RetentionRenewal ManagementExpansion OpportunitiesSalesforceGongSalesloftMicrosoft Office 365Excel ReportingConsultative Problem-Solving

Soft Skills

Relationship BuildingClear CommunicationOrganizational SkillsProblem-Solving Approach

Tools & Technologies

SalesforceGongSalesloftMicrosoft Office 365

Industry Keywords

B2B SaaSNonprofit TechnologyMembership TechnologyClient-Facing Sales

About the role

Key responsibilities & impact

Own a portfolio of existing Momentive clients as the main point of contact after the sale
Manage renewals from start to finish and address churn risk early
Identify and close cross-sell and upsell opportunities across the Momentive product portfolio, including Aptify, NimbleAMS, and GiveSmart
Run quarterly business reviews to revisit client goals, demonstrate delivered value, and identify next steps
Build relationships with multiple stakeholders in each account
Partner with Customer Success and Support to provide a connected client experience
Maintain Salesforce account plans, renewal dates, opportunity stages, and next steps
Track net revenue retention, renewal rate, and expansion targets and report regularly
Share client feedback and themes with Product and Marketing
Stay current on the association and nonprofit technology landscape
Partner with the Director on account planning, deal strategy, and pipeline reviews

Requirements

What you’ll need

3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS
Track record of meeting or exceeding retention and renewal targets
Experience identifying and closing expansion opportunities within an existing account base
Comfort managing a portfolio of accounts at once and prioritizing time effectively
Experience navigating accounts with multiple stakeholders or decision-makers
Familiarity with the association, nonprofit, or membership technology space is a plus
Daily experience using Salesforce or a comparable CRM to track accounts, pipeline, and renewals
Comfort with Gong, Salesloft, or similar sales engagement tools
Microsoft Office 365 proficiency, including Excel for account and portfolio reporting
Strong relationship-building skills
Clear written and verbal communication skills
Organized portfolio and renewal management
Consultative problem-solving approach
Comfort reading account health metrics and explaining them clearly
Willingness to travel as needed to meet with clients
Minimum age of 18
Eligibility to work in the United States without sponsorship
Required employment eligibility verification upon hire

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility