Strategic Client Success Manager

Momentive Software

. Serve as the primary relationship owner for a portfolio of Tier 1 enterprise clients post-implementation, from onboarding through renewal .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management, with a strong focus on driving product adoption, managing enterprise accounts, and building relationships with C-suite stakeholders. Proficient in utilizing Salesforce and client success platforms to track account health and deliver strategic value.

Highest-signal resume keywords

Client Success ManagementEnterprise Account ManagementSalesforce ProficiencyExecutive-Level Business ReviewsProduct Utilization Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success ManagementAccount ManagementOnboarding Process DevelopmentHealth Score TrackingNPS ImprovementSuccess Plan CreationData AnalysisRenewal StrategyBusiness Review LeadershipStakeholder Engagement

Soft Skills

Strong Communication SkillsRelationship BuildingCross-Functional CoordinationProblem SolvingAdaptability

Tools & Technologies

SalesforceGainsightTotangoChurnZeroMicrosoft Office 365

Industry Keywords

B2B SaaSEnterprise ClientsNonprofitsMembership OrganizationsStakeholder Sentiment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary relationship owner for a portfolio of Tier 1 enterprise clients post-implementation, from onboarding through renewal
Lead structured onboarding, establish success plans, define adoption milestones, and ensure transition to sustained product use
Monitor and manage client health using product utilization data, NPS, and stakeholder sentiment
Build relationships with C-suite and VP-level stakeholders
Lead quarterly business reviews connecting product usage to strategic goals and value delivered
Own renewal readiness, flag risks, and coordinate with the Account Manager
Orchestrate Support, Product, Implementation, and Professional Services resources to resolve issues
Track and report GRR, health scores, NPS, and product utilization
Maintain account records in Salesforce, including success plans, health notes, stakeholder maps, and renewal timelines
Bring client feedback and portfolio patterns to Product, Marketing, and Sales leadership
Partner with the Account Manager on account strategy and unified account plans
Build and refine playbooks for onboarding, health recovery, and executive engagement
Report to the Director, Account Management and partner with Account Managers, Implementation, Support, and Product
Support Momentive Software’s mission of helping nonprofits and associations through cloud-based software and services

Requirements

What you’ll need

5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS, with direct experience managing enterprise or strategic accounts
Demonstrable track record of driving adoption, improving health scores, and retaining complex, high-value accounts against GRR and NPS targets
Experience leading executive-level business reviews and building trusted relationships with C-suite and VP-level stakeholders
Ability to manage post-implementation onboarding and build structured success plans that connect product use to client outcomes
Comfort coordinating across Support, Product, and Implementation teams
Salesforce or a comparable CRM, used daily to manage account health, success plans, and renewal timelines
Client success platforms such as Gainsight, Totango, or ChurnZero
Comfort working with product utilization data and translating usage trends into client conversations about value and adoption
Microsoft Office 365, including Excel and PowerPoint
Strong written and verbal communication skills
Willingness to travel as needed to meet with enterprise clients and support key account moments
Eligibility to work in the United States without sponsorship
Minimum age of 18
Experience working with associations, nonprofits, or membership organizations is a plus

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility