Strategic Client Success Manager

Momentive Software

. Serve as the primary relationship owner for a portfolio of Tier 1 enterprise clients post-implementation, from onboarding through renewal .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within B2B SaaS, focusing on driving adoption, managing enterprise accounts, and building strategic relationships with C-suite stakeholders. Proficient in utilizing Salesforce and client success platforms to enhance client health and retention metrics.

Highest-signal resume keywords

Client Success ManagementEnterprise Account ManagementSalesforce ProficiencyExecutive-Level Business ReviewsHealth Scoring and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success ManagementAccount ManagementOnboarding ProcessesHealth ScoringData AnalysisSuccess PlanningPortfolio ReportingRenewal ManagementProduct Utilization AnalysisB2B SaaS Experience

Soft Skills

Strong Communication SkillsRelationship BuildingProactive Problem SolvingCollaborative PartnershipExecutive Presence

Tools & Technologies

SalesforceGainsightTotangoChurnZeroMicrosoft Office 365

Industry Keywords

B2B SaaSEnterprise ClientsGross Revenue RetentionNet Promoter ScoreStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the primary relationship owner for a portfolio of Tier 1 enterprise clients post-implementation, from onboarding through renewal
Lead structured onboarding, establish success plans, define adoption milestones, and ensure transition from implementation to sustained product use
Monitor and manage client health, product utilization data, NPS, and stakeholder sentiment; act early on risk
Build relationships with C-suite and VP-level stakeholders and position Momentive as a strategic partner
Lead quarterly business reviews connecting product usage to client strategic goals and demonstrating value delivered
Own renewal readiness, build renewal cases, flag risk, and coordinate with the Account Manager
Orchestrate Support, Product, Implementation, and Professional Services resources to resolve issues and progress accounts
Track and report Gross Revenue Retention, health scores, NPS, and product utilization
Maintain accurate Salesforce records, including success plans, health notes, stakeholder maps, and renewal timelines
Bring client feedback and portfolio patterns to Product, Marketing, and Sales leadership
Partner with the Account Manager on account strategy and unified account plans
Build and refine scalable playbooks for onboarding, health recovery, and executive engagement
Report to the Director, Account Management and collaborate with Client Success leadership and cross-functional teams

Requirements

What you’ll need

5+ years in Client Success, Account Management, or a client-facing role in B2B SaaS, with direct experience managing enterprise or strategic accounts
Demonstrable track record of driving adoption, improving health scores, and retaining complex, high-value accounts against GRR and NPS targets
Experience leading executive-level business reviews and building trusted relationships with C-suite and VP-level stakeholders
Ability to manage post-implementation onboarding and build structured success plans that directly connect product use to client outcomes
Comfort coordinating across internal teams — Support, Product, Implementation — to solve client problems and deliver a connected experience
Experience working with associations, nonprofits, or membership organizations is a plus
Salesforce or a comparable CRM, used daily to manage account health, success plans, and renewal timelines
Client success platforms such as Gainsight, Totango, or ChurnZero for health scoring, lifecycle management, and portfolio reporting
Comfort working with product utilization data and translating usage trends into client conversations about value and adoption
Microsoft Office 365, including Excel and PowerPoint for reporting and executive-ready presentations
Ability to build trust quickly at multiple levels of a client organization
Strong executive presence and comfort facilitating senior stakeholder conversations and presenting data-driven insights
Proactive, structured approach to portfolio management
Ability to synthesize client goals, product capabilities, and usage data into a clear success narrative
Strong written and verbal communication skills for technical and non-technical audiences
Collaborative internal partnership skills
Willingness to travel as needed to meet with enterprise clients and support key account moments
Eligibility to work in the United States without sponsorship
Minimum age of 18
Required employment eligibility verification upon hire

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility