Case Manager, Patient Support – Non-Clinical

Momentum Life Sciences

. Provide personalized inbound and outbound patient and caregiver support via telephone, email, chat, and text .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-centered communication, critical thinking, and problem-solving while effectively managing patient support cases and maintaining accurate documentation. Proficient in utilizing CRM and telephony platforms to enhance patient engagement and meet service expectations.

Highest-signal resume keywords

Patient-Centered CommunicationCritical ThinkingMotivational InterviewingCall ManagementDocumentation Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportCare CoordinationProblem-SolvingActive ListeningOpen-Ended QuestioningReflective StatementsTyping Speed of 40 Words Per MinuteInternet ResearchData EntryTime Management

Soft Skills

EmpathyEmotional IntelligenceProfessionalismClarityOrganization

Tools & Technologies

SalesforceGenesysMicrosoft OfficeCRM PlatformsTelephony Platforms

Industry Keywords

Healthcare Support ServicesPatient NavigationCommunity HealthHealth CoachingSocial Services

About the role

Key responsibilities & impact

Provide personalized inbound and outbound patient and caregiver support via telephone, email, chat, and text
Build trusting relationships through empathy, active listening, emotional intelligence, and patient-centered communication
Use open-ended questions, reflective listening, and motivational interviewing to understand concerns, goals, and barriers
Communicate approved program information, services, and resources while confirming understanding
Apply critical thinking and problem-solving to identify needs, evaluate resources, and determine next steps
Coordinate resources, follow up on agreed actions, and maintain continuity of support
Guide conversations while balancing patient needs, required discussion points, call objectives, and approved call guides
Recognize requests outside the program scope and respond without providing medical advice or clinical recommendations
Manage assigned cases, outreach, follow-up responsibilities, and time-sensitive tasks
Maintain accurate, timely, thorough, and objective documentation in designated systems
Navigate CRM, telephony, and documentation platforms while maintaining patient engagement
Collaborate with internal teams and program stakeholders to resolve patient needs
Maintain knowledge of assigned programs, resources, workflows, and processes
Meet productivity, quality, documentation, and service expectations
Participate in training, coaching, quality calibration, and continuous improvement initiatives
Comply with company, client, industry, privacy, and regulatory requirements
Identify, document, and report adverse events and product quality complaints within required timelines
Protect patient privacy and Protected Health Information (PHI)

Requirements

What you’ll need

Associate degree required; bachelor's degree preferred
Two years of experience in patient support, patient navigation, non-clinical care coordination, pharmaceutical or healthcare support services, community health, health coaching, social services, healthcare advocacy, or a related field involving individualized support and problem-solving
Experience supporting individuals through complex concerns, identifying barriers, coordinating resources, and facilitating appropriate follow-up
Experience communicating with patients, caregivers, members, or customers in a telephonic or virtual support environment
Demonstrated experience meeting productivity, quality, and performance expectations while maintaining a high standard of service
Experience using motivational interviewing, active listening, or other patient-centered engagement techniques
Patient-centered communication, empathy, professionalism, and clarity
Active listening, open-ended questioning, and reflective statements
Critical thinking and problem-solving
Call management and clear communication
Sound judgment and professional boundaries in a non-clinical role
Organization, follow-through, documentation accuracy, and time management
Ability to navigate Salesforce, Genesys, Microsoft Office, CRM, and telephony platforms
Proficiency with internet research, multiple monitors, browser tabs, and data entry systems
Minimum typing speed of 40 words per minute
No licenses or credentials required

Benefits

Comp & perks

Targeted bonus eligibility based on company or individual performance
Car allowance may be included for some roles