Customer Operations Analyst

Mondelēz International

. Enter purchase orders in NetSuite based on order arrival and requested customer delivery dates .

Posted 9/21/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $69,300 - $95,315 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management processes, including proficiency in NetSuite for handling Sales Orders, Purchase Orders, and EDI transactions. Capable of effective communication and collaboration with cross-functional teams to support demand planning and customer needs.

Highest-signal resume keywords

NetSuite Order ManagementEDI ProcessesDemand PlanningCross-Functional CollaborationOperational Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Purchase Order ManagementSales Order ProcessingReport CreationOrder AllocationStock Availability AnalysisQuality Risk MitigationS&IOP ParticipationForecasting InputsCustomer AcknowledgementsAnalytical Skills

Soft Skills

CommunicationProblem SolvingTeam CollaborationAdaptabilityCross-Training Leadership

Tools & Technologies

NetSuiteEDI SystemsThird-Party Vendor CoordinationOperational Support ToolsSales Sample Management

Industry Keywords

Supply Chain ManagementOrder FulfillmentE-commerce PackagingProcurement CoordinationSales Team Support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Enter purchase orders in NetSuite based on order arrival and requested customer delivery dates
Manage EDI order support and new customer setup with internal IT
Liaise with Planning on supply planning mitigation and execute order allocations
Communicate with brokers and buyers about changing customer needs
Resolve purchase order discrepancies, revision requests and stock availability requests
Submit customer acknowledgements and approvals
Create analyses to determine order size requests
Communicate out-of-stock notifications and price increases to customers
Process and prioritize sales sample requests
Support post-delivery customer and Sales team activities
Support promotional order execution and delivery
Coordinate product repacks with third-party vendors
Liaise with e-commerce on retail-to-ecommerce packaging conversion
Provide operational support for quality-related risk mitigation
Coordinate customer allocation, back-in-stock timing and expediting plans with Quality, Operations and Sales
Align shipper forecasts with Demand Planning and schedule third-party vendor pack-outs
Ensure required finished goods and packaging materials are available, coordinating with Procurement as needed
Serve as order management subject matter expert for ERP development launch
Build standard operating procedure documentation
Lead cross-training initiatives for owned tasks
Participate in S&IOP and Demand Planning Consensus Calls

Requirements

What you’ll need

Experience, skills, education and location considered in determining exact salary
Knowledge of NetSuite technical entries for Sales Orders, Purchase Orders, Transfer Orders, customer acknowledgements, report creation and editing
Understanding of NetSuite processes involving Purchase Orders, Transfer Orders and Sales Orders
Understanding of EDI (Electronic Data Interchange) purpose, use and processes
Ability to contribute to weekly Demand/Supply Alignment Calls and monthly SIOP calls
Ability to provide inputs for forward-looking forecasts during Demand Planning Consensus Calls

Benefits

Comp & perks

Participation in a highly competitive bonus program with possibility for overachievement based on performance and company results
Health insurance
Wellness and family support programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education related programs
Paid holidays and vacation time
Many benefits are subsidized or fully paid for by the company