Customer Operations Analyst

Mondelēz International

. Enter purchase orders in NetSuite based on order arrival and requested delivery dates .

Posted 9/24/2026full-timeEast Hanover • New Jersey • United StatesMid-LevelSenior💰 $69,300 - $95,315 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management processes, including purchase order entry in NetSuite, EDI order support, and demand planning. Capable of building SOP documentation and leading cross-training initiatives while effectively communicating with various stakeholders.

Highest-signal resume keywords

NetSuite Order ManagementEDI Order SupportDemand PlanningSOP DocumentationCross-Training Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Purchase Order ManagementSales Order ProcessingTransfer Order UnderstandingReport CreationStock Availability AnalysisOrder Allocation ExecutionQuality Risk MitigationForecasting InputsCustomer AcknowledgementsVendor-Specific Processes

Soft Skills

CommunicationCoordinationProblem SolvingCollaborationPrioritization

Tools & Technologies

NetSuiteEDI Systems

Industry Keywords

Supply Chain ManagementS&IOPThird-Party Vendor CoordinationRetail-to-Ecommerce PackagingSales Sample Requests

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Enter purchase orders in NetSuite based on order arrival and requested delivery dates
Manage EDI order support and new customer setup with internal IT
Coordinate supply planning mitigation and execute order allocations
Communicate with brokers and buyers about changing customer needs
Resolve purchase order discrepancies, revision requests and stock availability inquiries
Submit customer acknowledgements and approvals
Create analyses to determine order size requests
Communicate out-of-stock notifications and price increases to customers
Process and prioritize sales sample requests
Provide post-delivery support to customers and Sales
Support promotional order execution and delivery
Schedule, prioritize and support product repacks with third-party vendors
Coordinate retail-to-ecommerce packaging conversions when needed
Support quality-related risk mitigation and communicate allocation, back-in-stock and expedite plans
Align shipper forecasts with Demand Planning and schedule third-party pack-outs
Ensure consumption communication for finished goods and packaging materials
Serve as order management subject matter expert for an ERP development launch
Build SOP documentation and lead task cross-training
Contribute to weekly Demand/Supply Alignment and monthly SIOP calls
Provide inputs for forward-looking forecasts

Requirements

What you’ll need

Experience, skills, education and location may affect exact salary
Ability to work in the office any 3 days a week
Ability to manage PO order entry in NetSuite
Experience with EDI order support and customer setup
Knowledge of NetSuite sales orders, purchase orders, transfer orders, customer acknowledgements, report creation and editing
Understanding of purchase order, transfer order and sales order workstreams and vendor-specific processes
Understanding of EDI (Electronic Data Interchange) purposes and processes
Ability to support S&IOP and Demand Planning Consensus Calls
Ability to build Standard Operating Procedure (SOP) documentation
Ability to lead cross-training initiatives
Ability to liaise with Planning, Quality, Operations, Sales, Procurement, brokers, buyers, customers and third-party vendors

Benefits

Comp & perks

Highly competitive bonus program with possibility for overachievement based on performance and company results
Health insurance
Wellness and family support programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education related programs
Paid holidays and vacation time
Many benefits are subsidized or fully paid for by the company