FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on troubleshooting hardware and software issues across various devices, while ensuring effective user onboarding and access management. Possesses a continuous learning mindset and a solid understanding of IT security best practices.
Highest-signal resume keywords
IT Support ExperienceWindows 11 TroubleshootingM365 Access ManagementBasic Scripting KnowledgeIT Security Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser OnboardingAccess ManagementBasic Networking ConceptsDevice Management ToolsPower AutomatePower BIIdentity ManagementCloud ConceptsVirtual Desktop Technologies
Soft Skills
Excellent CommunicationOrganisational SkillsDecision MakingProblem-SolvingContinuous Learning Mindset
Tools & Technologies
IntuneMDM ToolsWindows 11MacOSIOS Devices
Certifications & Qualifications
Bachelor’s Degree in Information TechnologyComputer Science
Industry Keywords
IT SupportService Level AgreementsIncident ManagementUser TrainingContinuous Service Improvement
Tech Stack
Tools & technologiesCloudiOSMacOS
About the role
Key responsibilities & impact- Act as the first point of contact for IT support
- Deliver a friendly and responsive service to staff throughout the global Moneycorp business
- Troubleshoot hardware, software, and access issues across desktops, laptops, mobile devices, and core systems
- Manage incidents and service requests in line with SLAs, keeping users informed
- Support user onboarding and offboarding, ensuring timely and secure access management
- Handle access and permission requests across M365, internal systems, and applications
- Monitor key systems and proactively raise issues
- Contribute to documentation, user guidance, and continuous service improvement
- Collaborate with wider IT teams to resolve complex issues and share knowledge
- Provide technical support and solutions locally and remotely
- Perform identity and access management and auditing
- Actively engage in user training
Requirements
What you’ll need- 1-2 years+ experience working in IT Support
- Awareness of Windows 11 and confidence in basic troubleshooting
- Knowledge of macOS, basic networking concepts, and fundamental cloud concepts
- Ability to support iOS devices; familiarity with MDM tools is an advantage
- Awareness of device management tools such as Intune and endpoint security concepts
- Understanding of business priorities and ability to evaluate the relative impact/urgency of issues and requests
- Strong organisational, decision making, and problem-solving skills
- Excellent communication skills with the ability to speak clearly to non-technical users
- Strong desire to build a career in IT, evidenced by personal study, online courses, self-led learning, or existing experience
- Continuous learning mindset with interest in developing technical knowledge
- Knowledge of IT security best practices
- Basic scripting knowledge
- Understanding of Power Automate
- Awareness of Power BI for reporting
- Familiarity with virtual desktop technologies
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience
- Ability to work a rotational shift pattern, including a late shift (10:30am–7:00pm) approximately one week every three weeks
Benefits
Comp & perks- Bonus scheme
- Medical insurance
- Dental insurance
- Vision insurance
- 401k: 4% matched
- Hybrid working model
- Fostering a culture of belonging and inclusivity
- Employee Engagement initiatives and value champion networks