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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and transformation programme delivery, with a strong focus on Agile methodologies, process mapping, and stakeholder engagement. Proficient in managing dependencies, risks, and benefits tracking within complex financial services environments.
Highest-signal resume keywords
Business Analysis ExperienceAgile Delivery ExperienceProcess MappingFinancial Services ExperienceProficient with JIRA and Confluence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRequirements GatheringFunctional SpecificationsUser StoriesAcceptance CriteriaBenefits TrackingRisk AssessmentChange ManagementROI AnalysisOperating-Model Design
Soft Skills
Excellent Communication SkillsOrganizational SkillsStructured Problem-SolvingCritical ThinkingInfluencing Skills
Tools & Technologies
JIRAConfluenceAnalytical ToolsAI-Enabled ToolsSaaS Delivery Models
Certifications & Qualifications
Business Analysis QualificationAgile Qualification
Industry Keywords
PaymentsFXBankingRegulatory ChangeTransformation
About the role
Key responsibilities & impact- Support delivery of strategic Payments and FX transformation programmes
- Create data, analysis and governance for evidence-based decisions across global platform change, US Bank alignment, operational efficiency, regulatory delivery and operating-model design
- Translate business priorities into requirements, process maps, delivery artefacts and decision materials
- Support roadmap planning, dependency management, RAID, benefits tracking and executive reporting
- Lead discovery and requirements workshops
- Produce functional and non-functional specifications
- Define controls and document data and process impacts
- Maintain transformation scope, priorities, dependencies, RAID and delivery milestones
- Work with programme managers, Product, Technology, Operations, Finance, Risk, Compliance, Architecture, business stakeholders and third parties
- Assess scope, benefits, risks, capacity impacts and delivery trade-offs
- Link delivery teams, vendors, Design Authority and business stakeholders
- Manage and prioritise backlogs, user stories, defects and change requests
- Identify, log, escalate and help resolve risks, issues, assumptions and dependencies
- Assess change-request impacts on scope, cost, timeline, controls, vendors, operations and benefits
- Draft, review and maintain business requirements, epics, user stories, acceptance criteria and supporting analysis
- Maintain traceability to outcomes, controls and benefits and follow sign-off and governance processes
- Create project collateral, including process maps, requirement catalogues, decision logs and benefit assumptions
- Deliver analysis, controls, requirements and reporting outputs to Transformation Office standards and timelines
- Use structured questioning and evidence gathering to clarify ambiguity and test assumptions
- Present balanced recommendations, impacts and mitigation options
- Maintain accurate workshop, meeting and governance outputs, including decisions, actions, assumptions and next steps
- Compile project, workstream and executive reporting on progress, risks, issues, decisions, benefits and delivery confidence
Requirements
What you’ll need- Strong business analysis experience across complex, multi-workstream transformation programmes
- Agile delivery experience, including backlogs, epics, user stories and acceptance criteria
- Strong understanding of IT systems, SaaS/vendor delivery models, data and integration dependencies
- Financial services experience, ideally in payments, FX, banking, regulatory change or transformation
- Experience with process mapping, data analysis, operating-model impacts, controls and benefits tracking
- Proficient with Confluence, JIRA, analytical tools and Copilot / AI-enabled ways of working
- ROI, benefits and value analysis, including baselines, assumptions and benefit ownership
- Ability to map end-to-end processes, customer journeys, controls, data flows and operating-model impacts
- Excellent written and verbal communication skills, with ability to produce concise executive-ready analysis
- Strong organisational skills and ability to manage multiple priorities, dependencies and stakeholders
- Comfortable working in a fast-moving, ambiguous and highly regulated transformation environment
- Ability to build credibility with stakeholders at all levels, including senior leadership and Board-level audiences
- Structured problem-solving, sound judgement, critical thinking and influencing skills
- Ability to work autonomously and as part of a federated transformation team
- Relevant business analysis, change, project delivery or Agile qualification preferred
- English language required
Benefits
Comp & perks- Discretionary bonus
- Private medical health insurance
- Flexible working policy enabling up to 2 days from home
- Employee Engagement initiatives and value champion networks