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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and stakeholder management skills while ensuring compliance with regulatory requirements in financial operations. Capable of optimizing processes and fostering a client-first culture to enhance operational efficiency and team performance.
Highest-signal resume keywords
Leadership SkillsStakeholder ManagementRegulatory Compliance ExpertiseBack-Office Operations CompetenceAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYCAMLSIPP ManagementISA ManagementClient InvoicingRegulatory ReportingProcess OptimizationPerformance MonitoringMicrosoft ExcelFinancial Intermediary Regulations
Soft Skills
Team DevelopmentClient-First MindsetPrioritization SkillsAdaptabilityCollaboration
Industry Keywords
MiFIDMiFIDPRUCOM100CASSConsumer DutyFATCACRS
About the role
Key responsibilities & impact- Lead, coach and support the UK Operations teams (Core, Transfers and Support) day to day
- Set objectives, provide feedback and foster a collaborative, high-performing culture
- Directly line manage the UK Core team
- Ensure UK operations teams meet Group objectives
- Oversee KYC and AML checks
- Manage account activation and closure processes
- Manage ISA and pension transfers
- Calculate client invoices
- Manage client cash inflows and outflows
- Oversee asset transfers
- Manage regulatory and client reporting
- Define new processes and optimise existing processes for efficiency, quality and scalability
- Ensure operating procedures are reviewed, updated and documented
- Build relationships with Compliance, CASS, Product, Customer Service, Italy Operations, custodians, providers, partners, regulators and auditors
- Drive a strong client-first culture across the UK market
- Monitor UK Operations performance using live dashboards, KPIs and SLAs
- Collaborate with UK CRM and Customer Service to streamline customer journeys
- Define and agree SLAs and own the published UK priority order
- Ensure operational requirements are prioritised by Product and Tech
- Coordinate improvements with the Head of Client Operations and Italy Operations Manager
Requirements
What you’ll need- Excellent stakeholder management skills, with the ability to build, engage and influence internal and external relationships
- Exceptional prioritisation skills
- Strong leadership skills, including leading, motivating, coaching and developing team members
- Client-first mindset
- Expertise in regulatory requirements applicable to financial intermediaries, including AML, MiFID, MiFIDPRU, COM100, CASS, Consumer Duty and FATCA/CRS
- Competence in back-office operations processes for SIPPs, ISAs, discretionary portfolio management and trading
- Excellent analytical and problem-solving skills
- Ability to adapt quickly in a fast-paced, rapidly evolving environment
- Flexibility to support the team during periods of high volume
- Strong Microsoft Excel skills
- 5+ years’ experience in a relevant role
- Bachelor’s degree in Economics, Accounting or Law (nice to have)
Benefits
Comp & perks- Flexible ways of working
- Diversity and inclusion-focused workplace culture