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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational analytics, performance reporting, and KPI development, with a strong focus on data accuracy and actionable insights. Proven ability to lead analytics teams and collaborate across functions to drive business performance and improve customer experience.
Highest-signal resume keywords
Operational AnalyticsPerformance ReportingKPI DevelopmentData Quality ImprovementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReporting AutomationDashboard DevelopmentBusiness IntelligencePerformance MeasurementRoot Cause AnalysisTrend IdentificationData ValidationProcess ImprovementScorecard Management
Soft Skills
Analytical ThinkingProblem-SolvingAttention to DetailCommunication SkillsCuriosity
Tools & Technologies
BI PlatformsCRM SystemsCase Management ToolsAnalytics ToolsData Visualization Software
Industry Keywords
Business OperationsCustomer ExperiencePerformance MetricsOperational DataBusiness Intelligence Reporting
About the role
Key responsibilities & impact- Lead operational analytics, insights, and reporting across Business Operations
- Own monthly and recurring business performance reporting, including KPIs, trends, insights, risks, and opportunities
- Develop and evolve KPIs, dashboards, and reporting to measure performance and create accountability against business goals
- Translate data into actionable insights and recommendations
- Identify trends, root causes, performance gaps, and opportunities to improve customer experience, productivity, service, and cost
- Conduct deeper analysis to understand why performance occurred and recommend next actions
- Partner with Operations leaders to understand business processes and priorities
- Connect and analyze data across multiple systems and sources
- Identify data and reporting gaps or inconsistencies and improve data quality, definitions, and reliability
- Improve reporting efficiency and scalability through automation, standardization, and improved analytics tools and processes
- Support performance management routines and progress measurement
- Partner across Operations, Technology, Product, Finance, and other functions
- Build and develop a high-performing analytics team
Requirements
What you’ll need- 6+ years of progressive experience in analytics, operations, business intelligence, reporting, or related functions, including leadership experience
- Strong experience in operational analytics and performance reporting
- Experience developing and managing KPIs, dashboards, scorecards, and recurring business performance reporting
- Experience working across BI/reporting platforms, case management tools, CRM systems, and other operational data sources
- Ability to extract, validate, reconcile, and connect data accurately across systems
- Strong analytical and problem-solving skills, including identifying trends, anomalies, root causes, and relationships within data
- Proactive and curious mindset with willingness to learn business processes, ask questions, challenge assumptions, and independently seek data and context
- Ability to tell the story behind data and recommend where action is needed
- Strong attention to detail and commitment to data accuracy and integrity
- Strong business acumen connecting operational metrics to customer experience, productivity, service, revenue, and cost
- Experience with process improvement and reporting automation
- Ability to communicate complex information clearly, concisely, and in an executive-friendly manner
- Experience building and developing high-performing analytics teams and partnering effectively across functions
- Bachelor’s degree or equivalent work experience in Business, Analytics, Finance, Operations, or a related field; advanced degree preferred