Customer Service, Booking Specialist

Monkey Wrench Plumbing, Heating, Air & Electric

. Answer inbound calls and provide friendly, professional customer service .

Posted 10/30/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on appointment setting and effective communication. Proficient in using CRM systems to document customer interactions and meet booking goals in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SettingCRM ProficiencyVerbal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingCustomer DocumentationCRM UsageVoicemail CommunicationDetail Orientation

Soft Skills

Friendly Phone PresenceProfessionalismIndependenceConfidenceAttention to Detail

Tools & Technologies

ServiceTitanCRM Systems

Certifications & Qualifications

Background CheckDrug Screening

Industry Keywords

PlumbingHVACElectricalHome Services

About the role

Key responsibilities & impact

Answer inbound calls and provide friendly, professional customer service
Make outbound calls to follow up with customers and schedule appointments
Listen to customer needs, answer questions, and guide them toward booking
Accurately document customer information and appointments in the CRM
Meet booking goals while maintaining excellent customer service
Complete a voicemail exercise reading the provided customer service script

Requirements

What you’ll need

3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services
Excellent verbal and written English communication skills
Friendly, confident, and professional phone presence
Strong organizational skills and attention to detail
Comfortable using computers and CRM systems
Ability to work independently in a fast-paced, remote environment
Reliable internet connection and a professional home workspace
Bonus: Experience with ServiceTitan or a similar CRM system
Applicants must complete the required voicemail exercise
Include full name and phone number in the voicemail
Pre-employment background checks and drug screening are required

Benefits

Comp & perks

$20-24/hour (based on experience) plus bonus opportunities
Consistent full-time schedule
Paid time off (PTO)
Paid day off for your birthday
Paid training and ongoing professional development
Opportunities for career growth and advancement
Supportive team environment and engaged leadership