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Director of Clinical Operations – MSP
Monogram Health. Plan, manage, and improve assigned specialty workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare operations and clinical program management, with a strong focus on project management, team leadership, and effective communication across clinical and non-clinical teams. Proficient in leveraging AI tools and data analytics to enhance operational efficiency and support strategic initiatives.
Highest-signal resume keywords
Healthcare Operations ManagementProject ManagementTeam LeadershipSalesforce ProficiencyAI Tools Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementPerformance Metrics MonitoringRoot-Cause AnalysisWorkflow ImprovementDocumentation ManagementChange ManagementData AnalysisCapacity ManagementOnboarding and TrainingMulti-Workstream Coordination
Soft Skills
Effective CommunicationCoaching and DevelopmentProblem-SolvingAdaptabilityCollaboration
Tools & Technologies
SalesforcePowerBIExcelClaudeAthena
Certifications & Qualifications
Bachelor's DegreeAdvanced Degree (MBA, MPH, MHA) Preferred
Industry Keywords
Palliative CareHospiceChronic Condition ManagementHealthcare ConsultingHigh-Growth Healthcare Environment
About the role
Key responsibilities & impact- Plan, manage, and improve assigned specialty workflows
- Own daily operations, monitor utilization, close capacity gaps, and adjust schedules to meet visit and productivity targets
- Serve as the primary operational point of contact for assigned clinical teams
- Manage day-to-day team support needs and maintain program and clinician-level operational integrity
- Ensure accurate and up-to-date records across relevant systems and workflows
- Monitor program-level and clinician-level performance metrics
- Identify trends and risks, conduct root-cause analysis, and escalate to leadership with recommended actions
- Support interviewing, onboarding, and training clinical staff
- Maintain onboarding documentation and ensure new team members are set up for operational success
- Own program knowledge resources, including best practices, playbooks, job aids, and SOPs
- Communicate required actions and support migration to scalable platforms
- Translate leadership priorities into workplans with clear tasks, timelines, and owners
- Manage dependencies and follow up to keep deliverables on track
- Contribute specialty-level insights to organizational strategic initiatives
- Partner across IT, Reporting and Analytics, clinical operations, and other teams to execute programs
- Build and maintain Salesforce and PowerBI dashboards and reports
- Update clinician tools as requirements change
- Create executive-ready materials for program updates and leadership reporting
- Identify and close gaps in program documentation, reporting, and workflow coverage
- Leverage AI tools such as Claude to enhance productivity, automate repeatable tasks, and improve documentation quality and turnaround
- Serve as day-to-day operational lead for one or more specialty care programs
- Lead non-clinical specialty team operations and partner with the MSP Chief and VP of Polychronic Care
- Report to the VP of Polychronic Care with dotted-line supervision from the MSP Chief
- Supervise APPs, RNs, chaplains, and PSS staff
Requirements
What you’ll need- Bachelor's degree required; advanced degree (MBA, MPH, MHA) preferred
- Minimum of five (5) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting
- Ability to manage complex, multi-workstream programs end-to-end, including planning, cross-functional accountability, and escalation management
- Advanced project management experience with multiple concurrent workflows and a high degree of independence
- Demonstrated experience leveraging AI tools (e.g., Claude)
- Ability to translate program goals into structured workplans with clear tasks, timelines, and expectations
- Ability to communicate effectively with RNs, APPs, physicians, and senior leaders
- Experience leading, coaching, and developing clinical and non-clinical teams, including performance management and change management
- Ability to thrive in a fast-paced, ambiguous environment with competing priorities and tight timelines
- Experience in palliative care, hospice, or complex chronic condition management preferred
- Experience in a high-growth healthcare environment strongly preferred
- Proficiency in Salesforce strongly preferred
- Familiarity with Athena strongly preferred
- Experience with PowerBI and Excel strongly preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Employee assistance program
- Employer-paid and voluntary life insurance
- Disability insurance
- Health and flexible spending accounts
- 401k with employer match
- Financial wellness resources
- 20 PTO days
- 7 paid holidays
- 1 floating day
- Paid parental leave
- Work life assistance resources
- Physical wellness perks
- Mental health support
- Employee referral program
- BenefitHub employee discounts
- Bonus opportunities