Market Manager

Monogram Health

. Oversee day-to-day operations of the market .

Posted 10/26/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $108,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing clinical operations and managing market P&L while ensuring quality patient care and staff experience. Proven ability to lead teams, drive results, and optimize operational processes in a managed care environment.

Highest-signal resume keywords

Clinical Operations ManagementP&L AdministrationData Analysis and ReportingPatient Engagement StrategiesTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ManagementCare ManagementClinical DocumentationRisk ManagementBudget ManagementPatient Retention StrategiesScheduling Systems ManagementCompliance ReportingMulti-tasking

Soft Skills

Excellent Communication SkillsCollaborationChange ManagementCoaching and DevelopmentProblem Solving

Tools & Technologies

Microsoft Office SuiteElectronic Medical Records (EMR)Care Management Platforms

Certifications & Qualifications

BS/BA or Equivalent ExperienceMBA or MHA Preferred

Industry Keywords

Managed CareDelegated Risk PartnershipsHigh-Risk Patient PopulationPatient ExperienceHealthcare Operations

About the role

Key responsibilities & impact

Oversee day-to-day operations of the market
Oversee people, processes, and systems supporting care delivery, growth, and talent
Administer and oversee aspects of the market P&L
Lead a profitable business segment for Monogram Health
Achieve organizational key results, KPIs, and financial health objectives
Collaborate with clinical and operations leaders to deliver quality patient care and patient and staff experience
Represent the market in Monthly Operating Reviews
Champion change, implement strategic priorities, optimize operations, deliver results, and drive culture
Supervise market clinical and operations team members
Develop and present Monthly Operating Reviews
Lead market, regional, and enterprise meetings
Develop reports and data analysis, and perform root-cause analysis on market KPIs and trends
Lead clinical operations across market, regional, and centralized stakeholders
Drive new patient engagement and established patient retention/disengagement targets
Collaborate with Call Center, Marketing, Provider Engagement, and Community Outreach leaders on growth plans
Manage patient experience, service recovery, grievances, complaints, and retention
Monitor operational metrics and P&L
Oversee scheduling systems, processes, and performance
Manage staff capacity, productivity, visit cadence, and quality
Prioritize risk visit frequency for high-risk and opportunity patients
Deliver patient- and provider-facing evidence-based care plans
Ensure the integrity, timeliness, and quality of clinical documentation in EMRs
Manage and report compliance risks and issues
Supervise Advanced Practice Providers, Registered Nurses, Social Workers, and Market Administrative Coordinators
Conduct performance management, coaching, development, skip-level meetings, and regular 1:1s
Support talent acquisition, interviewing, and hiring
Onboard, train, and support field-based team members
Manage staffing against budget, workforce planning, and workforce management
Lead bi-annual in-person team-building and facilitated learning sessions
Perform other duties as assigned

Requirements

What you’ll need

Must reside in PA
Experience supervising nurses, nurse practitioners, and social workers
Experience partnering with physicians to drive results
Proven accountability for performance and driving results
Ability to multi-task and manage a large volume of concurrent priorities
Comfortable using, interpreting and drawing conclusions from large data sets
Excellent verbal, written, and visual communication skills
Proficient with Microsoft Office Suite (Word, Excel, Power Point, etc.)
Electronic Medical Record (EMR)/Care Management Platform experience required
BS/BA or equivalent experience required
3+ years previous experience working in Managed Care or Delegated Risk Partnerships
Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and/or home health environment preferred
MBA, MHA, or similar degree a plus

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
Employer-paid and voluntary life insurance
Disability insurance
Health and flexible spending accounts
401k with employer match
Financial wellness resources
20 PTO days
7 paid holidays
1 floating day
Paid parental leave
Work life assistance resources
Physical wellness perks
Mental health support
Employee referral program
BenefitHub employee discounts
Bonus opportunities