Pod Engagement Specialist

Monogram Health

. Serve as liaison between patients and Pod clinicians .

Posted 11/6/2026full-timeGeorgia • United StatesJunior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage patient scheduling effectively while utilizing multiple systems. Capable of adapting to changing priorities and ensuring timely patient engagement and follow-up.

Highest-signal resume keywords

Customer Service ExperienceScheduling ProficiencyTechnical Proficiency in SalesforceEffective Communication SkillsCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingPatient EngagementData EntryCalendar ManagementMulti-tasking

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityProblem Solving

Tools & Technologies

SalesforceAthenaMicrosoft Office SuiteDoxy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient LiaisonPost-Hospital DischargeHealthcare SchedulingPatient OutreachPod Management

About the role

Key responsibilities & impact

Serve as liaison between patients and Pod clinicians
Schedule patient visits within the structured visit cadence
Troubleshoot field clinician scheduling concerns
Execute patient engagement and re-engagement tactics
Ensure Post-Hospital Discharge Visits are scheduled within 72 hours of discharge
Scrub clinician calendars for the following week to ensure quality visits and optimize field staff calendars
Outreach patients with missed visits within the last 3 days to reschedule visits
Complete visit reassignment for unavailable clinicians, following scheduling criteria
Perform various Pod assignments delegated by the direct supervisor
Provide coverage to other Pods and Regions as needed and adjust schedule when required
Participate in Pod huddles with the Market Manager, MAC, and POD leadership
Report directly to the POD Market Manager and take direction from POD leadership
Interact with patients, clinicians, peers, other departments, leadership, and internal and external customers

Requirements

What you’ll need

High School Diploma or GED required
Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required
Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company
Ability to complete tasks within established timeframes
Demonstrated ability to multi-task and to adjust to changing priorities
Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens
Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues
Ability to work on site and to adhere to attendance standards
Visual acuity – 100% to read scripts, company literature, electronic files, and patient demographics
Hearing – 100% ability to hear and respond to phone calls and converse with patients, colleagues, and others
Manual dexterity for repetitive motion 100% for keyboarding, data entry, patient call documentation, dispositioning, and computer dialing

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
Employer-paid and voluntary life insurance
Disability insurance
Health and flexible spending accounts
401k with employer match
Financial wellness resources
20 PTO days
7 paid holidays
1 floating day
Paid parental leave
Work life assistance resources
Physical wellness perks
Mental health support
Employee referral program
BenefitHub for employee discounts