Pod Engagement Specialist

Monogram Health

. Serve as liaison between patients and Pod clinicians .

Posted 9/30/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and technical proficiency in scheduling and patient engagement, with the ability to manage multiple tasks and adjust to changing priorities effectively.

Highest-signal resume keywords

Customer Service ExperienceScheduling ProficiencySalesforce NavigationMicrosoft Office SuiteCritical-Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingPatient EngagementMulti-TaskingTechnical ProficiencyCalendar Management

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityProblem-Solving

Tools & Technologies

SalesforceAthenaMicrosoft Office SuiteDoxy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient LiaisonPost-Hospital DischargePod ManagementField Staff Coordination

About the role

Key responsibilities & impact

Serve as liaison between patients and Pod clinicians
Schedule patient visits within the structured visit cadence
Ensure Post-Hospital Discharge Visits are scheduled within 72 hours of patient discharge
Scrub clinician calendars for the following week to ensure quality visits and optimize field staff calendars
Outreach patients with missed visits within the last three days to reschedule visits
Reassign visits for unavailable clinicians according to scheduling criteria
Perform Pod assignments delegated by the direct supervisor
Provide coverage to other Pods or Regions and adjust schedule as needed
Participate in Pod huddles with the Market Manager, MAC, and POD leadership
Troubleshoot field clinician scheduling concerns and execute patient engagement or re-engagement tactics
Report directly to the POD Market Manager and take direction from POD leadership

Requirements

What you’ll need

Must live in Eastern/Central TN, Virginia, or West Virginia to apply
High School Diploma or GED required
Minimum of one (1) year customer service, medical, scheduling, or other related experience; or six (6) months’ prior Monogram Health Engagement Specialist experience required
Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company
Ability to complete tasks within established timeframes
Demonstrated ability to multi-task and adjust to changing priorities
Demonstrated technical proficiency using and navigating multiple systems, including Salesforce, Athena, Microsoft Office Suite, and Doxy
Ability to use multiple computer screens
Ability to use critical-thinking skills to solve basic to moderately complex system and/or staffing issues
Visual acuity, hearing, manual dexterity, and ability to sit for required work activities
Ability to work on site and adhere to attendance standards

Benefits

Comp & perks

Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and Benefit Hub for employee discounts