Pod Engagement Specialist

Monogram Health

. Serve as the liaison between patients and Pod clinicians .

Posted 10/21/2026full-timeMcAllen • Texas • United StatesJunior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and technical proficiency in scheduling and patient engagement, while effectively managing multiple tasks and priorities in a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceScheduling ProficiencyTechnical Proficiency in SalesforceVerbal and Written Communication SkillsCritical-Thinking Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingPatient EngagementMulti-TaskingTime ManagementProblem Solving

Soft Skills

CommunicationAdaptabilityCollaboration

Tools & Technologies

SalesforceAthenaMicrosoft Office SuiteDoxy

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePatient CarePost-Hospital DischargePod ManagementField Staff Coordination

About the role

Key responsibilities & impact

Serve as the liaison between patients and Pod clinicians
Schedule patient visits within the structured visit cadence
Ensure Post-Hospital Discharge Visits are scheduled within 72 hours of patient discharge
Scrub clinician calendars for the following week to ensure quality visits and optimize field staff calendars
Outreach patients with missed visits within the last 3 days to reschedule visits
Reassign visits for unavailable clinicians, following scheduling criteria
Perform Pod assignments delegated by the direct supervisor
Provide coverage to other Pods or Regions as needed and adjust schedule when required
Participate in Pod huddles with the Market Manager, MAC, and Pod leadership
Troubleshoot field clinician scheduling concerns and perform patient engagement or re-engagement tactics
Report directly to the POD Market Manager and take direction from POD leadership
Interact with peers, other departments, Pod leadership, Monogram Health leaders, patients, and internal and external customers

Requirements

What you’ll need

High School Diploma or GED required
Minimum of one (1) year customer service, medical, scheduling, or other related experience; or six (6) months’ prior Monogram Health Engagement Specialist experience required
Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company
Ability to complete tasks within established timeframes
Demonstrated ability to multi-task and adjust to changing priorities
Demonstrated technical proficiency using and navigating multiple systems, including Salesforce, Athena, Microsoft Office Suite, and Doxy
Ability to use multiple computer screens
Ability to use critical-thinking skills to solve basic to moderately complex system and/or staffing issues
Ability to work on site and adhere to attendance standards
Ability to meet visual, hearing, manual dexterity, sitting, standing, and walking requirements

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
Employer-paid and voluntary life insurance
Disability insurance
Health and flexible spending accounts
401k with employer match
Financial wellness resources
20 PTO days
7 paid holidays
1 floating day
Paid parental leave
Work life assistance resources
Physical wellness perks
Mental health support
Employee referral program
BenefitHub employee discounts