Pod Engagement Specialist

. Serve as liaison between patients and Pod clinicians .

Posted 9/25/2026full-timeUnited StatesJuniorWebsite

Key responsibilities & impact

Serve as liaison between patients and Pod clinicians
Schedule patient visits within the structured visit cadence
Ensure Post-Hospital Discharge Visits are scheduled within 72 hours of patient discharge
Scrub clinician calendars for the following week to ensure quality visits and optimize field staff calendars
Contact patients with missed visits within the last three days to reschedule visits
Reassign visits for unavailable clinicians, including clinicians who are out of office, transferred roles, or left the company
Perform delegated Pod assignments as needed
Provide coverage to other Pods and regions based on business needs, with possible schedule changes
Participate in Pod huddles with the Market Manager, MAC, and Pod leadership
Troubleshoot field clinician scheduling concerns and perform patient engagement or re-engagement activities
Report directly to the POD Market Manager and follow direction from POD leadership
Interact with peers, other departments, Pod leadership, Monogram Health leaders, patients, and internal and external customers

What you’ll need

High School Diploma or GED required
Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required
Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company
Ability to complete tasks within established timeframes
Demonstrated ability to multi-task and adjust to changing priorities
Demonstrated technical proficiency using and navigating multiple systems, including Salesforce, Athena, Microsoft Office Suite, and Doxy
Ability to use multiple computer screens
Ability to use critical-thinking skills to solve basic to moderately complex system and/or staffing issues
Must live in Eastern/Central TN, Virginia, or West Virginia
Ability to work remotely
Ability to work on site and adhere to attendance standards
Visual acuity to read scripts, company literature, electronic files, and patient demographics
Hearing ability to respond to phone calls and converse with patients, colleagues, and others
Manual dexterity for repetitive keyboarding, data entry, patient call documentation, dispositioning, and computer dialing

Comp & perks