Program Manager – Specialty Programs

Monogram Health

. Serve as the day-to-day operational lead of one or more specialty care programs .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and clinical program management, with a strong focus on developing operational workflows, managing clinician scheduling, and leveraging data analytics tools like Salesforce and PowerBI. Proven ability to lead cross-functional teams, manage complex programs, and enhance productivity through AI tools.

Highest-signal resume keywords

Healthcare Operations ManagementProject ManagementSalesforce ProficiencyPowerBI ExperienceAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Workflow ImprovementClinician Scheduling ManagementPerformance Metrics MonitoringData AnalysisProgram Documentation Development

Soft Skills

Effective CommunicationCross-Functional CollaborationAdaptability in Fast-Paced Environments

Tools & Technologies

SalesforcePowerBIExcelAI Tools

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree (MBA, MPH, MHA) Preferred

Industry Keywords

Palliative CareHospiceChronic Condition ManagementHealthcare Consulting

About the role

Key responsibilities & impact

Serve as the day-to-day operational lead of one or more specialty care programs
Plan, manage, and continuously improve operational workflows for assigned specialty programs
Own clinician scheduling infrastructure, monitor utilization, identify capacity gaps, and drive scheduling adjustments
Serve as the primary operational point of contact for assigned clinical teams
Manage team support needs and maintain accurate program and clinician records
Monitor program-level and clinician-level performance metrics, surface patterns, and escalate risks
Support interviewing, onboarding, and training clinical staff
Maintain onboarding documentation and program knowledge management infrastructure
Develop operational playbooks, best-practice documentation, and job aids
Translate leadership priorities into structured workplans and manage dependencies
Partner cross-functionally with IT, data analytics, clinical operations, and other teams
Develop and maintain operational dashboards and reporting in Salesforce and PowerBI
Update clinician-facing tools as fields, workflows, or program requirements change
Create executive-ready materials for program updates and leadership reporting
Monitor operational KPIs and use data to recommend process improvements
Identify and close gaps in documentation, reporting, and workflow coverage
Leverage AI tools such as Claude to enhance productivity, automate repeatable tasks, and improve documentation

Requirements

What you’ll need

Bachelor's degree required; advanced degree (MBA, MPH, MHA) preferred
Minimum of three (3) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting
Ability to manage complex, multi-workstream programs end-to-end, including planning, cross-functional accountability, and escalation management
Advanced project management experience with multiple concurrent workflows and a high degree of independence
Demonstrated experience leveraging AI tools (e.g., Claude)
Ability to translate program goals into structured workplans with clear tasks, timelines, and expectations across stakeholders
Ability to communicate effectively with RNs, APPs, physicians, and senior leaders
Ability to thrive in a fast-paced, ambiguous environment with competing priorities and tight timelines
Experience in palliative care, hospice, or complex chronic condition management preferred
Experience in a high-growth healthcare environment strongly preferred
Proficiency in Salesforce strongly preferred
Experience with PowerBI and Excel strongly preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
Employer-paid and voluntary life insurance
Disability insurance
Health and flexible spending accounts
Competitive compensation
401k with employer match
Financial wellness resources
20 PTO days
7 paid holidays
1 floating day
Paid parental leave
Work life assistance resources
Physical wellness perks
Mental health support
Employee referral program
BenefitHub employee discounts