Senior Director – Scheduling Operations

Monogram Health

. Own visit scheduling across the organization, including policies, reporting, user behavior, and product design and roadmap .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $138,000 - $182,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and product management, with a strong focus on scheduling optimization, data analysis, and stakeholder communication. Proficient in leveraging advanced technical skills and analytics tools to drive product changes and improve operational efficiency.

Highest-signal resume keywords

Healthcare Operations ExperienceAdvanced Technical SkillsData Analysis ProficiencySalesforce KnowledgeScheduling Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot-Cause AnalysisScheduling OperationsWorkflow MappingDatabase SolutionsAI DeploymentSalesforce Health CloudMicrosoft ExcelMicrosoft PowerPointPower BI

Soft Skills

Critical ThinkingSelf-StarterEffective CommunicationCuriosityPresentation Skills

Tools & Technologies

SalesforceDatabricksClaudePower BIWorkflow Mapping Tools

Industry Keywords

Scheduling PolicyTerritory OptimizationClinical OperationsCall Center ManagementProduct Roadmap

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own visit scheduling across the organization, including policies, reporting, user behavior, and product design and roadmap
Optimize scheduling enterprise-wide by reducing clinician drive time, improving the scheduling experience, and increasing in-home visit time for complex patients
Drive product changes, reporting, and training through two Scheduling Team Leads
Own scheduling policy and standards enterprise-wide and drive adoption among clinical teams and the call center
Own drive-time analytics and build reporting and oversight to track results, hold schedulers accountable, and reinforce effective behaviors
Inform and shape the scheduling product roadmap with technology partners
Partner on the territory optimization engine to align territory design and day-to-day scheduling
Manage the scheduling coordinator development program and establish training and development paths
Design and launch scheduling process and product changes while minimizing clinician change fatigue
Conduct root-cause analysis on scheduling challenges and translate findings into actionable levers
Present roadmap and performance to senior stakeholders with clear recommendations and trade-offs
Collaborate with local and regional leadership, clinical operations, technology, and shared services

Requirements

What you’ll need

Bachelor’s degree or equivalent education
Minimum of six (6) years of relevant experience in healthcare operations or product, ideally including time at a startup
Advanced technical skills, including hands-on knowledge of Salesforce and experience deploying AI in an operational setting
Demonstrated ability to perform detailed data analysis, conduct root-cause analysis, and recommend concrete actions and processes based on those analyses
Self-starter and independent, critical thinker who is genuinely curious and willing to roll up their sleeves to reach operational objectives
Ability to present confidently to senior stakeholders on roadmap and performance
Ability to communicate through clear, concise written documentation capturing business intent and technical detail
Experience with database and analytics solutions, such as Salesforce Health Cloud, Databricks, Claude, and Power BI
Experience with workflow mapping tools
Mastery of Microsoft Excel and PowerPoint
Experience in scheduling, routing, or dispatch operations strongly preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Employee assistance program
Employer-paid and voluntary life insurance
Disability insurance
Health and flexible spending accounts
401k with employer match
Financial wellness resources
20 PTO days
7 paid holidays
1 floating day
Paid parental leave
Work life assistance resources
Physical wellness perks
Mental health support
Employee referral program
BenefitHub employee discounts
Bonus opportunities