Supervisor, Patient Accounts

Montefiore

. Oversee, coordinate, and manage daily operations related to billing and collection of third-party accounts .

Posted 11/11/2026full-timeWhite Plains • New York • United StatesMid-LevelSenior💰 $69,257 - $103,897 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing billing and collection operations, ensuring compliance with regulations, and providing technical guidance to staff. Proficient in analyzing performance data and implementing process improvements to enhance productivity and achieve financial targets.

Highest-signal resume keywords

Billing And Collection ManagementAccounts Receivable AnalysisProcess Improvement ImplementationCompliance MonitoringStaff Training And Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Accounts ManagementHospital Billing KnowledgeThird-Party BillingStatistical Data AnalysisFinancial Target AchievementPolicy And Procedure DevelopmentMedicare Credit Balance ReportingPre-Collection ReportingBad-Debt Transfer AssistanceCTR Computer Terminal Usage

Soft Skills

Effective CommunicationIntegrityStress ManagementCustomer InteractionTeam Collaboration

Certifications & Qualifications

HBI Certification

Industry Keywords

Billing RegulationsReimbursement IssuesFinancial Assistance PoliciesHealthcare Business InsightsPatient Interaction

About the role

Key responsibilities & impact

Oversee, coordinate, and manage daily operations related to billing and collection of third-party accounts
Compile and analyze statistical data measuring staff performance, accounts receivable, and progress toward financial targets
Identify trends and recommend process improvements to enhance workflows, staff training, productivity, and department goals
Provide technical guidance to Revenue Cycle staff on complex billing, payment, and follow-up activities
Ensure accounts are billed and followed accurately, timely, and compliantly
Resolve routine support-staff questions and escalate complex issues to the Manager
Update policies and procedures and develop processes, procedures, and controls for third-party payment discrepancies
Compile weekly staff productivity and quality data and communicate trends to management
Participate in performance discussions, staff training, and performance management
Maintain training materials, job aids, competencies, and training records
Monitor billing and reimbursement regulations and ensure compliance
Lead and participate in payer meetings to resolve billing and reimbursement issues
Monitor outside agencies, inventories, and invoices
Troubleshoot vendor-partnership issues and serve as an escalation point
Recruit and train personnel; assist with evaluations and counseling
Prepare departmental and ad-hoc reports and participate in special projects
Keep the Manager and Director informed of department status
Develop and submit departmental goals and objectives
Supervise and control billing to third-party agencies
Review and prepare the quarterly Medicare Credit Balance Report
Review pre-collection and trial balance reports and assist with bad-debt transfers
Adhere to financial assistance policies and regulations
Perform other related duties as assigned

Requirements

What you’ll need

High School Required or GED Required
Associate Degree Preferred
Minimum of three years of previous experience in patient accounts Required
Knowledge of hospital billing and reimbursement of insurance as well as third-party billing
Ability to use basic office equipment and knowledge of CTR computer terminals
Medical terminology helpful but not mandatory
Must be able to speak, write, understand and communicate the English language
Effectively communicate with internal and external customers
Integrity to handle the confidential aspects of work
Retains composure under stress
Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
Must be able to exchange accurate information with insurance plans and patients
Must be able to greet patients arriving
HBI (Healthcare Business Insights) one-time certification course required and must be completed prior to start date