Patient Access Specialist

Monument Health

. Accurately collect demographics, confirm patient identity, assign guarantors, and verify coverage information .

Posted 11/2/2026full-timeSouth Dakota • United StatesJunior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, financial services, and customer relations while ensuring compliance with healthcare policies and procedures. Proficient in managing patient interactions, documentation, and revenue cycle processes.

Highest-signal resume keywords

Patient RegistrationRevenue Cycle ManagementCustomer Service ExperienceMedical Patient AccountsCompliance with Healthcare Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic CollectionFinancial ClearancePoint-of-Service CollectionsAuthorization ReviewCash-Drawer ReconciliationDocument VerificationPatient SchedulingError ResolutionPatient Movement ActivitiesElectronic Medical Record Knowledge

Soft Skills

Compassionate ServiceEffective CommunicationProblem SolvingTeam CollaborationPatient Education

Industry Keywords

MedicareMedicaidCommercial PayersThird-Party Liability PayersQuality AssurancePatient RelationsHealthcare ComplianceSafety RequirementsPatient TransportClinical Care Team Support

About the role

Key responsibilities & impact

Accurately collect demographics, confirm patient identity, assign guarantors, and verify coverage information
Obtain necessary documents for check-in or admission across patient settings
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities
Apply knowledge of Medicare, Medicaid, commercial payers, and third-party liability payers
Perform point-of-service collections and daily cash-drawer reconciliation
Provide cost estimates and initiate or escalate financial clearance
Review authorization and referral records
Educate patients and obtain required forms, signatures, consents, waivers, and regulatory documents
Perform business office duties, including phone calls, messaging, communications, scanning/faxes, vouchers, mail distribution, and lost-and-found functions
Provide reception, way-finding, and compassionate service to patients, families, physicians, clinicians, and internal departments
Obtain referrals and order transcription when applicable
Schedule patients, perform check-out, manage pre-arrival services, and monitor wait and recall lists
Maintain registration work queues and resolve errors
Educate patients about electronic medical record functions, advanced directives, release of information, and patient portal proxy forms
Address, resolve, or escalate account inquiries
Perform patient movement activities and arrange transportation or enabling services when needed
Assist the clinical care team, including patient transport under clinical direction
Attend mandatory education, compliance, and safety sessions
Comply with current and future policies and procedures and report directly to the supervisor
Perform other duties as assigned

Requirements

What you’ll need

Education - High School Diploma/GED Equivalent (preferred)
1+ years Customer Service Experience (preferred)
1+ years Patient Relations Experience (preferred)
1+ years Medical Patient Accounts/Financial Services Experience (preferred)
Ability to work assigned schedules and hours as determined by the department
Medium work physical requirements, including exerting up to 10 pounds constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly
Possible exposure to blood, bodily fluids, or tissues
Ability to work beyond normal scheduled shifts when required
Compliance with Monument Health policies, procedures, attendance policy, education, compliance, and safety requirements

Benefits

Comp & perks

Supportive work culture
Medical, Vision and Dental Coverage
Retirement Plans, Health Savings Account, and Flexible Spending Account
Instant pay is available for qualifying positions
Paid Time Off Accrual Bank
Opportunities for growth and advancement
Tuition assistance/reimbursement
Excellent pay differentials on qualifying positions
Flexible scheduling